Workplace Experience Concierge

Job ID

164694

Posted

01-May-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

Los Angeles - California - United States of America

Hi, we’re Host!

We believe your workplace should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

JOB SUMMARY

The Experience Concierge works in the heart of the bustling The Bloc retail district in Downtown Los Angeles, providing personalized service for both the visitors to the outdoor retail center and team members of the adjacent office building. Positioned inside the office lobby, the individual in this role will be centrally located to assist with wayfinding, advising on local retailers/attractions and other tasks to make discovering all the amenities of The Bloc as frictionless and fun for team members and visitors alike.

The Bloc is a vibrant, open air urban center in the heart of Downtown LA. The individual in this role would support a concierge desk that is open 365 days per year, should expect a schedule that includes weekends and holiday shifts on an as needed basis.

DUTIES & RESPONSIBILITIES

Provides personal services to visitors and office tenants such as arrangement of transportation & travel arrangements, wayfinding, parking validations, reception services, specialized amenities, storytelling & Bloc tours, meal & activity reservations, and guest & administrative support, etc. The Concierge also assists with administrative support and tasks, shipping, catering & events planning, coordinating car detailing, laundry & dry-cleaning services, gift & package orders and other services as needed.

Displays a warm friendly, professional greeting to all those entering the property. Answers telephone in friendly, professional manner. Maintains accurate records of service requests and status.

Maintains records and logs of service requests and visitor requests by tracking their status.

Responds promptly with accurate and thorough information according to the specific request. Arranges and confirms recreational, dining, and/or business activities.

Maintains a file of services including transportation sources, accommodations, and referral contacts.

Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.

Performs property inspections and contacts respective departments for areas that need attention.

Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

Performs other duties as assigned.

QUALIFICATIONS

HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred.

Prior Customer Service experience required.

A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred.

Strong knowledge of the surrounding area and all recreational, hospitality and business related information.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor and has the ability to assess circumstances, empathize and offer help.

Utilizes a high level of attention to detail as well as strong interpersonal skills.

Has a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Ability to calculate simple figures such as percentages.

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.

Good organizational and strong problem-solving skills. Highly adaptable and flexible.

Ability to work independently with little supervision.

Ability to work flexible work schedules based on office needs.

Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

SCOPE OF RESPONSIBILITY

Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete at a satisfactory level all required and assigned HSE training.

2. Follow all activity policies and procedures, including all HSE related requirements at all times.

3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.

4. Report any condition which you feel could result in an accident or injury and / or stop work if required.

CBRE carefully considers multiple factors to determine compensation, including candidate’s education, training, and experience. The minimum salary for the Workplace Experience Concierge position is $45,000 annually [or $21.63 per hour] and the maximum salary for the Workplace Experience Concierge position is $50,000 annually [or $24.03 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)