Supervisor, Behavioral Health Services

Job Category: Clinical

Department: Behavioral Health

Location:

Los Angeles, CA, US, 90017

Position Type: Full Time

Requisition ID: 11413

Salary Range: $77,265.00 (Min.) - $100,445.00 (Mid.) - $123,625.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members in five health plans, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Supervisor of Behavioral Health Services is responsible for the monitoring of assigned Behavioral Health staff's daily work and activities, ensuring a high level of productivity to achieve the department's overall performance metrics. The supervisor is responsible for triaging identified issues/problems and forms resolution within scope of work. Escalates appropriate issues to Manager. This position is responsible for functions related to developing and reviewing Behavioral Health policies and procedures, ensure adherence to state regulatory requirements, quality metrics, data collection and reporting, as well as providing education about the services offered within the Behavioral Health Department. The Supervisor will work directly with the staff assigned to triage and coordinate Behavioral Health inquiries and all program support needs. Additionally, the supervisor will interface and maintain strong collaborative relationships with cross-functional teams as well as County Partners, such as Regional Centers, Department of Mental Health (DMH), Department of Public Health (DPH) and Behavioral Health vendors. The Supervisor is also responsible with supporting Behavioral Health Senior Leadership team with projects, initiatives, quality measures/assurance, and audits related to Behavioral Health.

The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.

Duties

Responsible for the development, implementation and review of policies, procedures and workflows, job descriptions and/ or proposals for the Behavioral Health team. Implements protocols to assure compliance with all federal, state, and local health care regulations as they affect the provision of behavioral health services.

Establish and implement metrics to track and monitor productivity, measure performance and hold staff accountable.

Demonstrates leadership in triage and assessment decisions and communicates with team effectively. Responsible for oversight of any technical or informational resources as well as planning, organizing, and supervising the activities of assigned staff.

Supervise staff , including, but not limited to: monitoring of day to day activities of staff, monitoring of staff performance, mentoring, training, and cross-training of staff, handling of questions or issues, etc. raised by staff, encourage staff to provide recommendations for relevant process and systems enhancements, among others.

Conducts regular audit activity via department's performance reporting standards to maintain quality care of members and compliance to regulatory requirements as requested by Senior Leadership.

Interfaces with and collaborates with cross-functional departments to assure optimal service delivery to members. Respond and resolve complaints and grievances as well as ensuring both members and providers are educated about behavioral health services offered and how to access services. Clarify and validate inquiries, questions or complaints and distribute to the appropriate staff in the department ensuring timely response to internal/ external customers.

Develop and maintain positive working relationships, foster a culture that encourages employee contribution to ensure that the department maintains an environment in which quality flourishes and recommends resources to reach new standards.

Directly supports leadership team in identifying operational needs and improving processes across the department and other needs identified by the leadership team.

Review and complete Behavioral Health Treatment (BHT) utilization reviews as needed.

Performs other duties as assigned.

Duties Continued

Education Required

Bachelor's Degree in Health Administration

In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Master's Degree in Psychology or Related Field

Experience

Required:

At least 3 years demonstrated experience working in a multi-disciplinary behavioral health service unit/ program.

At least 1 year leading process, program, staff, or supervisory experience in a health/ managed care environment.

Experience with program/policy development and implementation.

Equivalency: Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.

Skills

Required:

Knowledge of the major responsibilities, accountabilities, and organization of the department's function.

Knowledge and understanding of legislation and regulatory bodies affecting the department's practices.

Knowledge of trends, directions, major issues, regulatory considerations and trendsetters of the behavioral health department.

Knowledge of health insurance products, market segments and marketplaces.

Strong customer service skills and excellent oral/written communication skills.

Strong analytical, conflict resolution and persuasion skills.

Strong interpersonal communication skills with the ability to effectively work with staff at all levels of the organization.

Effective time management, organizational and project management skills.

Proficiency with Microsoft Office including Outlook, Word, PowerPoint, Visio, and Excel.

Licenses/Certifications Required

Active & Current Driver's License, with a clean record and Auto Insurance Required

Licenses/Certifications Preferred

Board Certified Behavioral Analyst - Active, current and unrestricted California license.

Licensed Clinical Social Worker (LCSW) - Active, current and unrestricted California License

Licensed Marriage and Family Therapy (LMFT) - Active, current and unrestricted California License

Required Training

Physical Requirements

Light

Additional Information

Ability to travel around L.A. County.

Ability to work some evenings and weekends.

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care offers a wide range of benefits including

• Paid Time Off (PTO)

• Tuition Reimbursement

• Retirement Plans

• Medical, Dental and Vision

• Wellness Program

• Volunteer Time Off (VTO)