About the Team

On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights, while accommodating the variable needs of our partners.

About the Role

Strategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into the regional Manager, Outside Account Management. We expect this role to be hybrid with time split between working in-office, traveling to merchants, and working from home.

You’re excited about this opportunity because you will…

• Manage merchant partners (in the SMB restaurants vertical) across your sales region, while meeting revenue goals

• Present quarterly business reviews that highlights wins and opportunity areas for your merchant accounts

• Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products

• Use data to test daily operational processes to keep our merchants efficient

• Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform

  We’re excited about you because…

• You have 3+ years of experience in a post-sales or Account Manager role or related experience

• You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption

• You are a thoughtful, merchant first thinker who creates data-driven recommendations and Quarterly Business Reviews (QBRs)

• You have knowledge of Google Suite, including Google Spreadsheets (creating client-facing decks) and Google Sheets (can maintain complex spreadsheets)

• You navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps)

• You manage a book of business, with clients in small to mid-sized markets

  Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

The estimated pay range for this position represents total on-target earnings (including base salary and on target incentive pay). In addition, the compensation package for this role also includes opportunities for equity grants.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/product/covey-scout-inbound) on June 20, 2024.

Please see the independent bias audit report covering our use of Covey here (https://getcovey.com/nyc-local-law-144) .

California Pay Range:

$102,600 — $135,000 USD