Description

Under the direction of an Application Manager, the Application Analyst performs troubleshooting, maintenance, and optimization of existing software applications and the associated UCLA issued hardware. They design, build, test, and support new applications, modules, and hardware within their portfolio and/or service line. The Analyst must achieve in-depth knowledge of the software application, hardware, and operational workflows, as well as understand the policies, procedures and constraints of the clinical or business operation supported by the application. The Analyst works with business owners, vendors, and ISS team members to evaluate and recommend solutions to complex problems and requests.

The application analyst will also be required to receive training, and establish as well as maintain working competency with the JAMF application in addition to working in collaboration with the Unified Communications Team, Mobile Device Team, Refresh Team, and Endpoint Operations Team. The application analyst will be required to develop and maintain a deep understanding of the patient and staff workflows with the associated hardware and software applications through direct observation and training on-site in the UCLA Health Hospitals, Nursing Units, and Patient Rooms. Additionally the application analyst will complete regular hardware and software application testing both remotely and on-site as needed for changes and as part of a regular testing practice to maintain reliable technology solutions for the business owners.

Applications Supported: This position will primarily support Epic Welcome and MyChart. Additional training and cross coverage for other applications within the team portfolio may include secondary support of: Hello World, Campaigns, MyChart Bedside and Haiku/Canto.

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least 10-20% of the time, within 24 hours of being asked to come on site, or as needed based on operational requirements. Please note, travel to the 'home office' location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $102500 - $227,700 annually. The University anticipates offering a salary between $120,000 -$157,000 annually.

Qualifications

Required Skills and Abilities

• Must have or acquire certifications required to support the applications. If Analyst does not yet hold needed certifications, they will be required to travel to Wisconsin and attend Epic Certification training sessions. Analyst required to achieve certification within three months of the last class and three exam attempts.

• Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas. Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.

• Ability to research, organize, analyze, and synthesize data to support effective decision making.

• Must be detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized.

• Ability to manage multiple and competing tasks.

• Ability to work effectively as a team player and work with people of all backgrounds, at all levels.

• Effective leadership skills and strong customer service orientation.

• Superior organizational skills.

• Strong written and verbal communications skills, with the ability to convey technical information to all levels of application users in a specific, clear, and concise manner.

• Ability to remain calm in difficult and stressful situations. Must be able to recognize problems, evaluate, and refer to the appropriate channels for action.

• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with business owners, team members, and management.

Required Knowledge and Experience

• Demonstrate proficiency with information systems technology, which also includes Microsoft Office Suite, email, intranet, internet, and other systems.

• Demonstrated skill in system workflow and business process flow analysis and design.

• Bachelor's Degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.

• Three years of experience in a healthcare related organization.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.