Job Information
MUFG Director, Head of Change Management & Commercialization Product Management-Transaction Banking in Los Angeles, California
Do you want your voice heard and your actions to count?
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.
Position Summary:
Reporting to the Head of TBA Product Management Transaction Banking. This position will be responsible for driving the development and execution of TB product strategy, and both its change management and control agenda. This role is critical in supporting GCIB’s pivot to Middle Market and JCB’s deposit strategy which require owning the client Transaction Banking relationship to drive change continually improving the client user experience across the lifecycle of TB product services.
Product strategic execution includes aligning product strategies with key stakeholders across the bank including Technology, Operations, and Sales. Additionally, for Transaction Banking to meet its commercial and control objectives it is critical that Transaction Banking establish and execute its change management plan significantly upgrading and digitizing its customer engagement touchpoints across the client life-cycle. This include optimizing the onboarding and service model for Transaction Banking products as well as its billing platform, fee schedule management, exception pricing process.
The individual will be a change agent within organization and responsible for driving the execution of Transaction Banking product strategy and ensuring alignment with overall Transaction Banking strategy. In addition to aligning with GCIB / JCIB RMs, critical to success will be supporting the alignment of the team, and associated functional partners within TB Sales, Client Delivery and Risk as well as Operations, Technology, and second line risk and control functions that support the Transaction Banking business. There will be active engagement with Transaction Banking Division in Tokyo to support global product strategic initiatives as it relates to the overall product management portfolio and build out of global client service model and management of global agreements.
Key Responsibilities:
Define and execute process improvement strategy across billing lifecycle (ie onboarding, account maintenance, account closure, and month-end processes) working with Product Managers, Operations, Sales, Client Delivery, and Technology leveraging technology solutions to fully optimize processes, enhance client and operator experience, and mitigate risk.
Define and execute process improvement strategy for the onboarding of TB products and services, reviewing market best practice, working with Product Managers, Operations, Sales, Client Delivery and Technology leveraging technology solutions to deliver best in class user experience to TB clients.
With Product Managers, continually review operating model of products and centralize the management of efforts to address control gaps and identify and manage MSI resolution.
Ensure products are delivered and monitored in accordance with Product Governance Frameworks defined within the bank key governance activities include participating and driving Management Business Reviews, Third Party Risk Reviews, Management Self-Identified (MSI) risk, Standard Operating Manuals SOMs).
Manage annual agreement and client pricing process. Work with Product Manager to determine standard pricing, and review / approve exception pricing, and manage annual pricing and agreement reviews.
Manage Business Requirements and UAT process for Transaction Banking products and services.
The incumbent should be highly motivated and organized, with exceptional communication skills who not only demonstrates strong written and oral communication skills but is an excellent listener. The individual will be a change agent, playing a key leadership role within Transaction Banking which includes exhibiting proven matrix management skills to partner with teams across the organization. The individual must be able to manage multi-faceted engagements and is a problem solver who can quickly identify and address complex issues, aligning teams across multiple organizations.
Qualifications:
Bachelor’s degree with strong quantitative and data analysis skills
15+ years of experience with a strong background in product management and business analysis or equivalent experiences
Proven product management or equivalent experience that can be applied to product responsibilities with successful track record in Transaction Banking.
Cash Management / Transaction Banking product knowledge in payables and receivables products, includes understanding product value proposition, market and regulatory trends, and operational and technology requirements, that could influence its go forward strategy.
Strong command of oral and written English communications skills
Strong proficiency in business analyst methodology and templates with deep analytical skills.
The typical base pay range for this role is between $188K - $236K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
Our Culture Principles
Client Centric
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Listen Up. Speak Up.
Innovate & Simplify
Own & Execute
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