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The County of Los Angeles CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE I in Los Angeles, California

CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE I

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CONSUMER AND BUSINESS AFFAIRS REPRESENTATIVE I

Salary

$51,003.36 - $68,735.04 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

CA1662J

Department

CONSUMER AND BUSINESS AFFAIRS

Opening Date

07/25/2024

Closing Date

Continuous

  • Description

  • Benefits

  • Questions

Position/Program Information

EXAM NUMBER

CA1662J

TYPE OF RECRUITMENT

OPEN COMPETITIVE

FIRST DAY OF FILING:

Friday, July 26, 2024, at 8:00 A.M. (PT)

Closing Date: Continuous

THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE.

WHO WE ARE:

The County of Los Angeles (County) is the largest employer in Southern California with more than 112,000 employees across 37 departments and an operating budget of $38 billion. The County serves the needs of over 10 million residents and 88 municipalities that lie within our boundaries by providing vital public services such as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities and many more.

WHAT WE DO:

At the Los Angeles County (County) Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace and enhancing the economic wellbeing of our communities. DCBA is the only local freestanding consumer protection agency in the State, and since its establishment in 1975, our resources and areas of assistance have significantly expanded. We strive to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of the County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. We also strive to keep people housed and in mitigating displacements through our rent stabilization, tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensures that residents understand their rights, protect those rights, and obtain a fair outcome through our consumer protection programs, including Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self- Help Legal Access Centers (SHLAC). DCBA also oversees the County’s cannabis regulatory framework and is committed to ensuring an equitable, sustainable, and safe marketplace. Additionally, we drive initiatives that protect workers from exploitation, human trafficking, and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrants.

DCBA prides itself on providing extraordinary customer service and ensuring equitable access to our programs and resources for all residents of the County.

THE OPPORTUNITY:

The Department of Consumer and Business Affairs is seeking well-qualified individuals to fillboth permanent and temporaryConsumer and Business Affairs Representative I vacancies throughout the department.

DEFINITION:

Assists in the investigation, mediation and resolution of consumer complaints and disputes, and provides information and counseling to the public on consumer complaints or small claims court procedures.

CLASSIFICATION STANDARDS:

Positions allocable to this entry level class receive close supervision from higher level staff in the performance of tasks on a variety of consumer matters, including real estate, small claims court, mediation, dispute resolution, and other programs. Incumbents learn to develop increasing skill in preparation for handling routine tasks and must demonstrate the ability to deal effectively with the public. Positions assigned to small claims advisory functions receive supervision from higher level staff in responding to inquires from the public concerning the small claims process, make appropriate referrals to other agencies, and may provide information about the statutes underlying small claims disputes. Incumbents develop a working knowledge of small claims court statutes, procedures and court rules; develop a working knowledge of consumer protection statutes underlying small claims disputes; and learn how to make appropriate referrals.

Essential Job Functions

As the Consumer and Business Affairs Representative I, your responsibilities will include but are not limited to the following:

Assists in providing resources and information to consumers, workers, immigrants, tenants, property owners/landlords, litigants, disputants, business representatives and others on consumer laws, labor laws, real estate matters, small claims court procedures, dispute resolution, housing and tenant protection, immigration, cannabis regulations, and other department programs.

Gathers pertinent information to determine if the complaint is warranted and makes referrals if needed.

Assists in the review of allegationsof misrepresentation of consumer products and services, unfair, unethical, or deceptive business practices, and violations of County ordinances, consumer protection laws and regulations by researching and applying appropriate laws/rules/regulations, etc. in order to counsel or determine the validity and accuracy of the allegations.

Assists in the investigation and resolution of complaintsinvolving disputes between consumers, tenants, landlords, businesses and others by researching and applying appropriate laws/rules/regulations in order to resolve or mediate a complaint.

Assists in the interviewing of consumers, workers, landlords, tenants, business representatives, lenders, servicers, and disputants to ascertain factual information concerning their inquiry or complaint

Applies the procedures, statutes, regulations, ordinances, and rules governing consumer services whenresponding to inquiries from the public by researching laws/rules/regulations, attending seminars/trainings/conferences and utilizing resources (e.g., Civil Code, Code of Civil Procedures, Business and Professions Code, etc.) in order to communicate with the public effectively and to educate the public on their rights and responsibilities.

Assists the publicin completing services forms by answering and clarifying form questions to ensure the forms are completed accurately.

Assists in reviewing and evaluating correspondencefrom consumers, businesses, litigants, lenders, servicers, landlord, tenants, workers, employers, and disputants to determine if their action has brought a complaint or dispute to resolution; contacts the parties to obtain additional information or verify resolution of a complaint or dispute.

Participate in field investigationsof consumer complaints by visiting locations, going undercover and conducting consumer after interviews, in order to ensure that businesses are complying with laws/rules/regulations, as needed.

Assists in maintaining recordsof investigation, conciliation, and mediation activities by keeping up to date and accurate case notes, and consumer/business information; scanning documents in order to retain documentation.

Assist in conducting financial navigation sessions, providing consumer protection and financial empowerment presentations on a variety of topics to consumer groups.

Assist in conducting best practicesand environmental scans of issues relevant to trends in financial empowerment initiatives for domestic violence survivors.

Assist in developing programflyers, social media content, e-newsletters, and providing suggestions for social media calendar formatting.

Research public records and other data sourcesas necessary to assist the public by attending trainings and working under the direction of higher level staff in order to effectively assist the public in understanding their rights and responsibilities and to evaluate the merit of complaints.

Disseminates printed information to the publicon all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities.

Attend community events and give presentationsconcerning consumer related service matters and department programs to the public by hosting and attending government and public agency speaking engagements in order to educate the public on their rights and responsibilities, and to create awareness of Consumer Affairs services, as needed.

Disseminates printed information to the publicon all matters relating to the services of the department by providing educational material letters to educate the public on their rights and responsibilities.

Maintains recordsof contacts with the public and tabulates statistics as needed by administering surveys and keeping records of the number of individuals assisted in order to analyze consumer trends, and to determine where other services may be needed.

Prepares various documents(e.g., investigation reports, Board reports, letters/emails, etc.) to communicate pertinent information to the target audience.

Staffs a branch office as needed

Requirements

MINIMUM REQUIREMENTS:

OPTION 1

Six (6) months of experience assisting the public in a consumer protection agency.

OPTION 2

One (1) year of experience assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord - tenant, court procedures, dispute settlement, mediation, or similar services.

OPTION 3

An Associate's degree or higher* in Consumer Science, Business Administration, Communications, Administration of Justice, Political Science, Law, Public Administration or a closely related field from an accredited college or university.

OPTION 4

Completion of a paralegal training program** from an accredited agency, college, or university.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS:

2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

SPECIAL REQUIREMENTS INFORMATION:

*In order to receive credit for anassociate degree orhigher, you must include a legible copy of theofficial diploma, official transcripts, or official letterfrom the accredited institution which shows that you have completed the degree requirements attached with your application at the time of filingor send by email toahsu@dcba.lacounty.govwithin seven (7) calendar days from application submission.Foreign studies must be evaluated by an academic credential evaluation agency and deemed to be equivalent to degrees from the United States.

**In order to receive credit forcompletion of a paralegal training program, you must include a legible copy of your paralegal certificate with your application at the time of filing or send by email toahsu@dcba.lacounty.govwithin seven (7) calendar days from application submission.

Withhold Information

No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application at the time of filing.

Out-of-class will not be accepted for this examination.

Additional Information

EXAMINATION CONTENT:

A Multiple Choice and/or Simulation Assessment, weighted 100%,

This examination will consist of a multiple choice and/or simulation assessment, weighted 100% covering: Customer Focus, Learning Potential, Responsibility, and Working with Information.

Candidates must achieve a passing score of 70% or higher on the examination to be added onto the eligible register.

MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

NOTES:

All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address.

Please addahsu@dcba.lacounty.gov, csears@hr.lacounty.gov,info@govenmentjobs.com,talencentral@shl.com,noreply@proctoru.com (no-reply@proctoru.com) anddonot-reply@amcatmail.comto your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Please check your email regularly for this important test notification.Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

TEST PREPARATION

Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help in preparing for the test, we advise you to review all related materials that you deem necessary.

An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/. Please click on "Find a Job" and then "Job Search Toolkit." Test Preparation Information is located under the "Employment Test Assistance" section. Additional practice tests are available athttp://www.shldirect.com/practice_tests.html.

TRANSFER OF TEST COMPONENTS:

Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred.

ELIGIBILITY INFORMATION

The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of twelve (12) months following the date of eligibility.

NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS .

Applications will be processed on an as-received basis and promulgated to the eligible register accordingly.

SELECTIVE CERTIFICATION

In accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, Selective Certification may be used for some positions that require special skills and/or training. The Department of Consumer and Business Affairs may establish a Selective Certification to canvass applicants to identify eligible candidates who have a fluency in a particular language.

VACANCY INFORMATION

The resulting eligible register for this examination will be used to fill bothpermanent and temporaryvacancies in the Department of Consumer and Business Affairs.

AVAILABLE SHIFT: Any

Appointees may be required to work any shift including evenings, nights, weekends and holidays in any area of Los Angeles County and may be subject to transfer at any time.

APPLICATION AND FILING INFORMATION:

APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED.

Apply online by clicking on the green"Apply"button at the top right of this posting. You can also track the status of your application using this website.

This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice.

IMPORTANT NOTES:

  • ALL information in the application materials is subject toVERIFICATION.

  • We may reject your application at any point during the examination hiring process, including after the appointment has been made.

  • Falsification of any information may result in disqualification or rescission of appointment.

  • Utilizing VERBIAGE form the Class Specifications and Selection Requirements serving as your description of dutiesWILL NOT be sufficient to meet the requirements. Doing so may result in anINCOMPLETE APPLICATION and you may beDISQUALIFIED.

  • Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Minimum Requirements. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week and description of work performed.If your application is incomplete, it will be rejected.

NOTE: If you are unable to attach required documents, you must email the documents to the exam analyst, Alvin Hsu, at Ahsu@dcba.lacounty.gov within seven (7) calendar days of filing online. Please include the exam number and the exam title.

Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

SOCIAL SECURITY NUMBER:

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

NO SHARING OF USER ID AND PASSWORD:

All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. For more information, please visit their website at https://lacountylibrary.org or contact the specific libraries directly.

FAIR CHANCE INITIATIVE:

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individual assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed .

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)

The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

Testing Accommodation Information and Coordinator Contact Information

If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation.

CALIFORNIA RELAY SERVICES PHONE:(800) 735-2922

ADA COORDINATOR PHONE:(213) 948-2895

TELETYPE PHONE NUMBER:(800) 899-4099

ALTERNATE TELETYPE PHONE NUMBER:(800) 897- 0077

DEPARTMENT CONTACT

Alvin Hsu, Exam Analyst

(213) 948-2895

AHsu@dcba.lacounty.gov

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

Your Responsibilities:

1.Completing Your Application:

a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted.

b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title.

c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation.

2.Requirements on Job Posting:

a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time.

b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual age 40 or older.

c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable.

3.Application Deadline: All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed.

4.Change of Name or Address: To change personal information such as your name or address, log into your profile onwww.governmentjobs.comand make the necessary change. This can be done at any time.

5.Equal Employment Opportunity/Non-Discrimination Policy:

a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation(s) may be subject to verification, consistent with state and federal law. All accommodation-related information will remain confidential.

Disclaimer: The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction that may affect the employment application or the application selection process.

You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty.

The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system.

The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis.

NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet.

By accepting the Use Disclaimer set forth herein, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer.

Test Preparation: Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website athttps://hr.lacounty.gov/. Additional resources may be listed on the job posting.

Veteran’s Credit: In all open competitive examinations, a veteran’s credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit.

A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty.

This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran’s credit. More information available at:https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/

Accreditation Information: Accredited institutions are those listed in the publications of regional, national or international accrediting agencies that are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information is available at:http://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdfandhttp://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_AC EResourceGuide.pdf (https://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_ACE_Resource_Guide.pdf)

Background Check: The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Career Planning: Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttps://career-pathfinder.hr.lacounty.gov/#/.

Benefit Information: Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a “new member” of the County’s defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) – unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California.

Americans with Disabilities Act of 1990: All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible.

Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.

Los Angeles County Child Support Compliance Program: In an effort to improve compliance with court ordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information.

Social Security Act of 2004: Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA-1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the websitewww.socialsecurity.gov, or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office.

Employment Eligibility Information: Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility.

The California Fair Employment and Housing Act(Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) and other applicable laws prohibit employment discrimination based on an applicant's protected characteristics, including race, color, religion, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation, age, pregnancy, childbirth, and other characteristics.

COVID-19 VACCINATION: Some County workforce members may be required to be fully vaccinated against COVID-19. Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department.

Updated February 2024

For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)

01

The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. CHECK YOUR ANSWERS CAREFULLY. Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education. Please be as specific as possible and include all information as requested. Comments such as "see resume or application" will not be considered as a response. Please note that all information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

  • I understand the above information and instructions.

    02

    Candidates who successfully place onto the list of eligibles may be used to fill temporary positions. Are you willing to accept a temporary position?

  • Yes

  • No

    03

    How many months of experience do you have assisting the public in a consumer protection agency?

  • I have no experience in this area.

  • I have less than six (6) months of experience in this area.

  • I have at least six (6) months of experience in this area.

    04

    If you indicated that you have the experience listed in Question 3, for each job, please include: 1. Your job title 2. Beginning and ending dates 3. Name of the consumer protection agency 4. Description of your specific job responsibilities If you do not have experience in this area, please type "NA". Answers such as "See Resume" will not be accepted.

    05

    How many years of experience do you have assisting the public in the solution of problems related to law or legal services, employment, housing, credit, loans, insurance, real estate, landlord - tenant, court procedures, dispute settlement, mediation, or similar services?

  • I have no experience in this area.

  • I have less than one (1) year of experience in this area.

  • I have at least one (1) year of experience in this area.

    06

    If you indicated that you have the experience listed in Question 5, for each job, please include: 1. Your job title 2. Beginning and ending dates 3. Name of the organization 4. Description of your specific job responsibilities assisting the public in the service areas listed above If you do not have experience in this area, please type "NA". Answers such as "See Resume" will not be accepted.

    07

    Do you have an Associate's degree or higher in Consumer Science, Business Administration, Communications, Administration of Justice, Political Science, Law, Public Administration or a closely related field from an accredited college or university?

  • Yes

  • No

    08

    If you have obtained an Associate's degree or higher, please indicate if your degree is in any of the following fields of study.

  • Consumer Science

  • Business

  • Communications

  • Administration of Justice

  • Political Science

  • Law

  • Public Administration

  • Other closely related field (Please list name of degree in following question)

  • I have not obtained an Associate's degree or higher in any of the fields of study listed above.

    09

    If you indicated that you have obtained an Associate's degree or higher in a closely related field, please list the name of the field of study as it is listed on your degree(s). Otherwise, please type "NA".

    10

    Have you completed a paralegal training program from an accredited agency, college, or university?

  • Yes

  • No

    11

    If you have completed a paralegal training program, please list the name of the accredited agency, college, or university from where you received your paralegal certificate. If you have not completed a paralegal training program, please type "NA".

    12

    In order to receive credit for any education or paralegal training you indicated, you must attach a legible copy of the official diploma, official transcripts, paralegal certificate, or official letter from the accredited institution which clearly shows your completion to your application, or submit via email within seven (7) calendar days from application submission to AHsu@dcba.lacounty.gov and CC DCBAExams@dcba.lacounty.gov.Foreign studies must be evaluated by an academic credential evaluation agency and deemed to be equivalent to degrees from the United States.Please select "Yes" to indicate that you have read this statement.

  • Yes

    Required Question

Agency

County of Los Angeles

Address

Los Angeles, California, 90010

Website

http://hr.lacounty.gov

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