FINANCIAL RETURNS

• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at the close of shift; complete all opening/closing paperwork; document voids on the void balance sheet.

PEOPLE

• Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE

• Greet guests promptly and courteously; seat guests ensuring a balanced workload among servers. Maintain an accurate waiting list as needed. Alert guests when the table is available.

• May be asked to handle guest complaints and special requests.

RESPONSIBLE BUSINESS

• May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.

• May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.

• May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Basic reading, writing, and math skills and 6 months cash handling experience or food service experience.

This job requires the ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)

• Handling food objects, products, and utensils

• Using a keyboard

• Bending, stooping, kneeling

Other:

• Communication skills are utilized significantly when interacting with guests, wait staff, cooks, and supervisors.

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.

• Basic math skills are frequently used when handling cash and credit, quantities, and variances.

• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.

Making travel inspiring. It’s what we do.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.