What You Will Do

The work we do at Los Alamos National Laboratory (LANL) matters to our country and the world! The Innovative Customer Experience (ICE) Division is looking for some dynamic leaders! As a Group Leader within the I&T Organization you will collaborate with the Deputy Group Leader within to lead and advance an IT group for one of the most important research institutions in the world.

An IT Manager 4 is a key member and contributor in the leadership team responsible for contributing to strategic direction, providing oversight on IT initiatives, working with, and supporting the group and division leadership, developing, and maintaining good customer and cross-organizational relations, promoting a strong safety, security, and ethics culture, and assisting the Division Office on other duties as assigned.

ICE division consists of more than 350 talented Solution Architects, Computer Systems Professionals, and Computer System Technician employees who provide the varied Laboratory organizations with Information Technology experts who design, build, and support their mission-driven technical needs, on the unclassified and classified networks through several different service touchpoints. In addition, optimize the use of information technology, ensure seamless delivery and operation of IT services by monitoring system performance, applying configuration management practices, creating processes and standards for selection and implementation.

What You Need

Minimum Job Requirements:

• Demonstrated experience managing service desk functions including the ability to define and measure optimal performance for a service desk organization.

• Demonstrated experience with metrics driven process improvement, leadership initiatives, and implementing process change.

• Demonstrated experience interacting with peer IT and functional customer organizations, fostering effective working relationships, and communicating complex information to a wide variety of stakeholders.

• Technical leadership experience with an emphasis on planning, employee development, performance management, team building, goal setting, problem solving, and conflict resolution.

• Demonstrated experience managing cross functional IT teams consisting of onsite, hybrid, telework, or remote personnel.

• Demonstrated experience leading change in an organization through strategic planning and tactical operations management.

Education/Experience: Position requires a Bachelor's Degree in Computer Science, Information Systems or related field from an accredited institution and 8 years related experience; or, an equivalent combination of education and experience directly related to the occupation.

Desired Qualifications:

• Active L or Q clearance, or equivalent, transferable clearance

• Knowledge of IT governance frameworks such as ITIL, or COBIT

• Demonstrated experience in the field of desktop and server computing support.

• Demonstrated experience with cyber security related technologies and practices.

• Demonstrated experience with cyber related IT audits.

• Demonstrated experience managing IT budgets.

Work Location: The work location for this position is hybrid and is located in Los Alamos, NM. Hybrid is defined as working partially onsite/partially offsite but within 2 hours ground commute of this location. All work locations are at the discretion of management and can change at any time with appropriate notice.

Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.

Note to Applicants: For full consideration, please submit a comprehensive cover letter that addresses each key requirements of the position.

Where You Will Work

Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:

• PPO or High Deductible medical insurance with the same large nationwide network

• Dental and vision insurance

• Free basic life and disability insurance

• Paid childbirth and parental leave

• Award-winning 401(k) (6% matching plus 3.5% annually)

• Learning opportunities and tuition assistance

• Flexible schedules and time off (PTO and holidays)

• Onsite gyms and wellness programs

• Extensive relocation packages (outside a 50 mile radius)

Additional Details

Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2 (https://directives.nnsa.doe.gov/supplemental-directive/sd-0206-0002) . Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.

Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance. and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.

*Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 (https://www.directives.doe.gov/directives-documents/400-series/0472.2-BOrder-chg1-pgchg) for additional information.

New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.

Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.

Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.

Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call 1-505-665-4444 option 1.