Job Information
Bon Secours Mercy Health Lab Client Service Representative - Lorain Hospital in Lorain, Ohio
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
THIS IS A COLLECTIVE BARGAINING UNIT POSITION
Shift/Schedule:
Full Time - Scheduled for 40 Weekly Hours (8 Hour Shifts)
Shift Times - Days (Primarily 8am-4:30pm)
Rotating Weekend & Holiday Availability Required
Job Summary:
The Lab Client Service Representative supports overall laboratory operations by performing the duties of a receptionist, collection of blood and other specimens, and registration in a timely manner to maintain the department efficiently. Responsibilities will include order entry, result look-up, report generation, and answering internal/external calls in a friendly and helpful manner.
Essential Functions:
Provides excellent customer service skills by greeting patients and the community in a respectful manner
Collects all specimens according to established procedures from patients and ensures that they are properly processed
Identifying patients accurately and matching the patient’s identity with the correct service is critical for patient safety
Responsible for data entry and processing of specimen by labeling, centrifuging, splitting, and freezing specimens as requested by test orders
Performs departmental-related clerical duties such as checking inventory, stock supplies, answer phones when needed
Must possess the ability to troubleshoot and resolve problems promptly
Other duties as assigned
Education:
- High School Degree or GED
Experience:
- Medical Administrative Assistant experience preferred, but not required
Skills & Abilities:
Ability to provide quality, error free work in a fast-pasted environment
Engage with staff and patients in a professional manner
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
Bon Secours Mercy Health
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