Associate Technical Account Manager

Long Island, NY

Areyou a tech-savvy individual with a passion for delivering exceptional customerservice? Join our dynamic Residential Client Service's Team as an AssociateTechnical Account Manager (ATAM) and be part of the forefront of innovation inthe real estate industry! As an ATAM,your main role will be to provide top-notch customer support, focusing ontroubleshooting and resolving software issues over phone and email acrossYardi's diverse suite of products. You will have the opportunity to work withcutting-edge software solutions, gaining valuable expertise and becoming asubject matter expert in the field. Your contribution will go beyond justsupport - you will actively collaborate with our team to drive continuousimprovements and advancements in our products, ensuring our clients receivenothing but the best and stay ahead in a competitive market.

WhatYou'll Do:

* Deliver exceptional customersupport, going above and beyond to assist clients in troubleshooting andresolving issues promptly.

* Develop a comprehensiveunderstanding of the product you support, enabling you to efficiently test newsoftware functionality, data fixes, and set-ups.

* Serve as a subject matter expert(SME) offering valuable insights and expertise.

* Conduct training sessions forclients on new software upgrades and functionality, ensuring they are equippedto leverage the latest features.

* Collaborateclosely with Client Services team members across the US, actively contributingto the collective success of the team.

Who You Are:

* Bachelor's degree in business, computerscience, information systems or related field.

* High comfort level withtroubleshooting and providing support over phone and email, effectivelyassisting customers remotely.

* Outstanding written and verbalcommunication skills, enabling you to provide exceptional support to customers.

* Strong customer service skills and agenuine desire to go the extra mile to ensure client satisfaction.

* Excellent attention to detail andthe ability to follow processes diligently, ensuring accuracy and efficiency.

* Flexibility and the ability to adaptto changing priorities, ensuring efficient management of tasks and projects.

Idealto have:

* Previous technical support andapplication troubleshooting.

* Prior experience working withproperty management or real estate software.

RealEstate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlesslyblending 40 years of tradition with forward-thinking innovation.We've created a team of over 9,000 employees in over 40 locations around theglobe dedicated to making great real estate software products. We offer adynamic work environment, comprehensive training programs, and abundantopportunities for career growth.

Discover the Yardi Difference:

Yardiis more than just a software company - we are dedicated to creating a positiveimpact in our communities. Annually, Yardi extends philanthropic support toorganizations chosen by our employees. Our team has contributed to over 350nonprofits globally, demonstrating our commitment to various causes andcommunities.

Ouraward-winning culture, consistently recognized by Glassdoor's prestigious"Best Place to Work", fosters support, collaboration, and growth. Weprioritize your well-being with comprehensive benefits, including 100% paidemployee medical premiums, company profit-sharing plan, and flexible workarrangements.

Ifyou are looking for a rewarding career that combines technical prowess andoutstanding customer service, this is the opportunity you've been waiting for. Joinus and be part of a team that empowers clients worldwide with innovativesolutions and exceptional service!

$31.25/hr - $32.81/hr

All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.

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