Waiter - Chinoiserie - Jumeirah Carlton Tower

About Jumeirah & The Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.

Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.

You must be resident in the UK and eligible for work here.

We are not looking to sponsor anyone for this role.

About The Job

An opportunity has arisen for a Waiter to join the Chinoiserie in Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• To ensure that all guests are correctly and speedily logged and processed in the most courteous way.

• To have a good knowledge of the menu and styles of service.

• To take food and beverage orders efficiently and professionally ensuring all information are correct.

• To be fully conversant with the table lay-up and mise-en-place prior to, during and after service.

• To inform supervisors of all guest comments and requirements that cannot be resolved immediately.

• To be familiar with and implement any relevant legislation i.e. liquor licensing.

• Ensure strict control is adhered to when receiving and returning keys and whilst in his/ her possession.

• Reports any incidents, complaints, suspicious persons or safety hazards immediately.

• Ensure a high degree of personal skills, accuracy, attention to detail and positive attitude.

• To report for duty punctually wearing the correct uniform. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 1 year of experience in a similar role within a luxury hotel or high-end hospitality environment.

• High level of accuracy in overseeing daily operations, inspections, and reports, with an eye for luxury standards.

• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned by management, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

• To assist in maximising productivity for the Department.

• Ensure strict control is adhered to when receiving and returning keys and whilst in their possession.

• To respond to any changes in the department as dictated by the needs of the industry, company or hotel.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge

• Extra holiday for significant Birthdays (21.30.40. etc.)

• Life insurance

• Next pension

• Jumeirah perks website access – discount

• F&B and Spa treatment discount

• One and a half times pay for work during bank holidays

• Dry cleaning of uniform or Business attire

• Meals on duty

• Employee assistance programs

• Wellness benefits – Chiropodist, Flu jabs, and more!

• Taxi service after hours

• Social events & recognitions programs

• Ongoing training & development

• Cycle scheme

• Internal transfer scheme

• Eye test and discount for VDU users

• Dental cash back plan

• External transfer scheme

• All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

If this sounds like a job for you - apply now or miss out!