Description

Partner Success Management is part of the Operations team at eero. This role will also work closely with the Sales, Product, Engineering, and Manufacturing Operations teams.

At eero we pride ourselves on dedication to customers and our enterprise partners are no exception. Partner Success Management is responsible for ensuring partners can onboard efficiently, escalate concerns easily, and ultimately deploy eero successfully to their customers. Along the way, we review partner requests, ensure eero teams are aligned on requirements, and coordinate cross-functional efforts to meet external commitments. Once new partners have completed their initial deployment, we continue partnering with them by offering support and insights to ensure they’re making the most of their eero experience.

Key job responsibilities

What you’ll do:

Set the standard for how we work with external partners, interpret their needs, and prioritize eero workflows dedicated to partner success. Specifically, we’re looking for the following skillsets:

• Program Management: Own all facets of the partner success process for large, complex strategic accounts. Define and coordinate partners’ program requirements, including project management of non-standard partner needs. Coordinate product training and on-boarding of new partners.

• Accelerate partner deployments by identifying and facilitating program expansion opportunities. Assist with sales product demonstrations.

• Partner Obsession: Acquire deep knowledge of customers’ vision, products, and objectives. Anticipate partner needs and resolve significant pain points before they become fires. Advocate for partners’ needs with internal teams and provide compelling evidence to inspire action.

• Workflow Prioritization: Steer eero to focus its partner-related efforts on work that will have the biggest positive impact for partners. Balance customer needs and competing business priorities, look for opportunities for efficiency, automate repetitive work, and design scalable workflows.

• Strategic Guidance: Be a strategic advisor to eero’s partners. Earn partners’ trust and influence their customer-facing technology strategy. Help partners optimize their eero programs to deliver an exceptional customer experience while maximizing partner value.

• Quantitative Analysis: Create and utilize reporting and analytics, data modeling, and business case analysis to identify opportunities for partners and ensure their objectives are achieved

Basic Qualifications

• Experience in a professional field or military

• Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals

• Experience with sales CRM tools such as Salesforce or similar software

• Experience with business development, partnership management, or sourcing new business

• Experience in developing, negotiating and executing business agreements

Preferred Qualifications

• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units

• Experience working with technical and product stakeholders to define requirements, prioritize features, and influence product roadmaps

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.