Additional Information

Job Number 25004288

Job Category Rooms & Guest Services Operations

Location W London, 10 Wardour Street, London, England, United Kingdom, W1D 6QFVIEW ON MAP (https://www.google.com/maps?q=W%20London%2C%2010%20Wardour%20Street%2C%20London%2C%20England%2C%20United%20Kingdom%2C%20W1D%206QF)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Join our vibrant team at W London as our Rooms Controller!

Explore an exciting new career path where your natural talent is celebrated. W London's work culture is uniquely designed to spark your imagination and curiosity. As a ‘"Talent", you represent W lifestyle to our guests. You are the soul behind the brand and you bring it to life.

W London - why anywhere else?

• Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.

• Discretionary Accommodation Service Charge - Paid each month!

• Holiday - 20 days of holiday excluding public holidays (increase to 27 days with length of service

• Uniform Provided - Dry cleaning included.

• Company Pension Scheme – Save for your future.

• Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service

• Develop and Grow - Comprehensive Training and Development

• Celebrate - Awards and Recognition Celebrations

• Events - Monthly Calendar of Associate Focused & Fun Events

• Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.

• Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties

• Spa Discounts – 30% discount in our Away Spa

What will you be doing?

• Assign rooms according to guest request and preferences whenever possible.

• Pre-register designated guests and prepare key packets.

• Organise and coordinate check-in/pre-registration procedures for arriving groups.

• Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate talents.

• Confirm reservations and cancellations.

• Review out-of-order rooms daily.

• Ensure rates match market codes and document exceptions.

• Verify and adjust billing for guests.

• File guest paperwork or documentation.

• Set up/process all guest check-ins/check-outs.

• Activate room keys. Secure valid payment. Identify any over-commitments.

• Perform duplicate reservation checks; block rooms.

• Run daily reports.

• Follow up with guests to ensure their requests or problems have been met to their satisfaction.

• Receive, record, and relay messages accurately, completely, and legibly.

To be considered for this role, all applicants must have proven right to work in the United Kingdom

W Hotels are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.