Additional Information London Marriott Hotel Marble Arch & London Marriott Hotel Kensington

Job Number 24105728

Job Category Sales & Marketing

Location London Marriott Hotel Marble Arch, 134 George Street, London, East Java, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

We are currently seeking a dynamic, creative and customer focused Multi-Property Sales Manager on a fixed term contract until February 2025 for two of our amazing properties in the heart of London:

• London Marriott Hotel Kensington

• London Marriott Hotel Marble Arch

The Multi-Property Sales Manager is responsible for managing the relationship of assigned key accounts and generating new business within the designated hotels. The primary intent is to drive sales for the two properties across all business segments. Proactively manages relationships with multiple stakeholders. Works in-conjunction with stakeholder hotels to ensure sales account revenue targets are achieved.

The impact you’ll make

As a Multi-Property Sales Manager, you will be responsible for actively seeking and managing sales opportunities. Your role will involve ensuring smooth and timely turnover of business for seamless service delivery. You will also play a key role in building long-term, value-based relationships with customers, enabling the achievement of sales objectives and personal sales goals.

Building Successful Relationships that Generate Sales Opportunities

• You will collaborate closely with off-property sales partners to ensure synchronised and matching sales efforts.

• By strengthening relationships with both existing and potential customers, you will create opportunities for future bookings.

• This will involve various activities such as sales calls, entertainment events, FAM trips, and trade shows.

• Additionally, you will develop relationships within the community to expand the customer base for increased sales opportunities.

• Managing and cultivation relationships with key internal and external stakeholders will also be a part of your responsibilities.

Managing Sales Activities

• Working alongside the sales team, you will participate in sales calls to acquire new business and close deals.

• You will also provide support in performing the operational aspects of booked business, such as generating sales proposals, writing contracts, and corresponding with customers.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• To achieve personal and revenue goals, you will identify new business opportunities and ensure continuation of the existing, key partnerships.

• By staying informed about market trends, competitor strengths and weaknesses, economic factors, and supply and demand dynamics, you will develop effective strategies to sell against competition. You will close the best opportunities based on market conditions and customer needs, keeping in mind long term cooperation and enterprise.

• You will identify the primary target customer and their service expectations to offer tailored business solutions and to maximise revenue prospects.

Providing Exceptional Customer Service

• Delivering exceptional customer service is a crucial aspect of this role.

• You will support the company's service and relationship strategy, promoting customer loyalty and excellence throughout each customer experience.

• By servicing our customers effectively and professionally, you will contribute to growing our share of the account.

• You will also ensure compliance with the company's customer service standards and set a positive example for guest relations.

• Personal, authentic, and customised approach will be crucial to convert all business opportunities in this role.

Perks you deserve

We believe in supporting our employees both inside and outside of the workplace.

As part of our team, you can expect:

• Team-spirited co-workers

• Encouraging management

• Wellbeing programs

• Learning and development opportunities

• Discounts on hotel rooms, gift shop items, food and beverage

• Recognition programs

You’re welcomed here

Your well-being and sense of belonging is our top priority. We want you to feel as welcomed as our guests. We value your contribution and believe that you will make a significant impact in your role. Your dedication and commitment will be always appreciated and recognized.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.