Description

With Amazon Business, Amazon is building the largest and most innovative Business-to-Business (B2B) purchasing solution in the world. We are recruiting the best candidates to make this vision a reality in Europe. B2B represents an incredible opportunity to address a vast new customer base and is an area of high investment for Amazon.

Position Summary:

Amazon Business (AB) is looking for an experienced customer- focused and results driven Key Accounts Manager to grow existing high priority accounts within Small Business segment in Europe. Key Accounts Manager will be responsible for understanding customer needs and developing scalable strategies to deepen customer engagement with Amazon Business by expanding their spend into new categories and adoption of new business features.

An ideal candidate is someone with a degree of ownership, strong customer focus, analytical abilities and excellent communication skills. They are able to extract insights from customer data and customer conversations, and on this basis develop and pitch solutions that will resonate with small business owners. Ideal candidate is able to operate both at tactical and strategic levels: spend time in direct customer conversation, drive business results, build segment growth strategy, and effectively use internal mechanisms and resources to influence product owners to drive innovation and CX improvements.

Key job responsibilities

• Build in-depth understanding of Top Tier Small Business customers, via direct conversations, research, data analysis.

• Develop business growth strategy for Top Tier segment and demonstrate effectiveness through pilot testing

• Develop customized pitch materials based on best practice and iterative testing

• Conduct customer meetings virtually / in person

• Create sales scripts and SOP, train team members to replicate in order to scale the program

• Define key success metrics for the program, set up mechanisms and report on business results

• Optimize leads prioritization model and build scalable methodology for Small Business Engagement (e.g. Solution Selling, Complete launch)

• Expand the list of High Value Actions pitched via program (e.g. Rebates). Work with customers, internal teams to facilitate the launch process.

• Collaborate with internal stakeholders from Marketing, Data, Tech, Product.

• Train and sales-assets to support customers through all the lifecycle

Basic Qualifications

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Bachelor’s Degree in Business Administration, Marketing, Math/Statistics, Economics, Computer Science or a similar field

• +7 years’ experience in sales, business development, key account management, account management, demand generation.

• Excellent written and verbal communication skills, ability to comfortably present to all levels

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• Experience leading process improvements

• Proficiency in Excel and proven data-driven, analytical and quantitative skills, with a passion and aptitude for analysis and related tools.

• Knowledge of Salesforce (SFDC), SQL is a plus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.