Jo Malone - Corporate Sales Coordinator - B2B

Brand: Jo Malone London

Description

Corporate Sales Coordinator

PRIMARY OBJECTIVES:

• Assist in the growth and development of the B2B Corporate Sales channel

• Assist Corporate Sales Assistant Manager in overall delivery of Corporate B2B strategy sales targets

• Fulfil sales and service objectives

• Maintain customer/client retention

• Deliver outstanding customer service

RESPONSIBILITES AND TASKS:

• Assist in the growth and development of the B2B Corporate Sales channel

• Assist OMNI-Channel B2B Corporate Sales Assistant Manager in achieving B2B Corporate Sales target

• Fulfil sales and service objectives

• Support the client database through independent prospecting, client presentations and high touch service to retail existing

• Sole responsibility for bi-annual corporate brochure working alongside Global brand

• Deliver outstanding customer service

RESPONSIBILITES AND TASKS:

Sales and Service

• Support OMNI-Channel B2B Corporate Sales Manager in achieving department B2B sales target

• Full analysis of B2B client base and sales achievement in line with total brand review. Quarterly adjustments to client tiering based on revenue achieved.

• Responsible for in person brand inductions for all new prospective clients followed by personalised brand presentation based on their business needs.

• Actively recruit new clients through LinkedIn, email marketing and Networking events

• Respond to and follow up all sales enquiries and meetings using appropriate methods, documenting action points, in a timely manner

• Work with client on all bespoke B2B requests ensuring personalisation, packaging and contents are delivered to their requirement.

• Network effectively, building brand and client relationships

• Support with 80% of in person London events which may be held out of working hours. Responsible for arrangements of catering, security and working closely with store teams to arrange cover

• Support in ensuring Corporate Sales service is understood and supported by ROMs, Education and boutiques to ensure efficient working relationship

• GM and Legal approval for all discount tiers and legal documents required

• Pilot ways of working across operations and transport to ensure optimal service levels particularly through peak

Administration

• Ensure accurate administration is submitted within deadlines

• Manage the Corporate client database effectively and efficiently. Assistance with reporting and analytics of data. Use of Google Analytics & sales reporting systems.

• Responsible for gift seeding in peak period of all Tier 1 & Tier 2 clients

• Ensure there is an understanding and compliance of stock management to aid fulfilment of Corporate orders

• Support the production of presentations on sales performance, opportunities, split of business etc. when required

• Computer literate. Previous experience with data using Excel is preferable.

TEAM PARTICIPATION:

• Act as a Jo Malone London ambassador, maintaining and developing personal, team and brand image and reputation

• Research, attend and present at external client meetings and events, aiding business development

• Integrate department’s sales efforts with other organised brand activities e.g. in line with marketing calendar, events etc

• Participate in the execution of boutique and external events

• Participate in internal meetings and events when required

• Present sales figures and B2B updates in quarterly reviews alongside Corporate Sales Manager

• Attend personal and professional development training

IMAGE:

• Ensure the Jo Malone London image is upheld through personal presentation

Qualifications

• The ideal candidate will be able to demonstrate previous experience of delivering high levels of customer service and/or building client relationships.

Job: Administrative

Primary Location: Europe, Middle East, Africa-GB-ENG-London

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 249007

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.