Work Location :

London, United Kingdom

Hours:

35

Line of Business:

Technology Solutions

Pay Details:

We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk

• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams

• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met

• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction

• Effectively handle incident management for outages; effectively communicate to clients during service outages and ensure that they are resolved efficiently with minimal impact to stakeholders

• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met

• Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation

• Interact with clients to provide quality service/solutions consistent with objectives and client requirements

• May support the design, review, and integration of all application requirements, including functional, security, integration, performance, quality, and operations

• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity

• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area

• Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment

• May deploy base infrastructure components such as servers, operating systems and middleware for all environments

• May be involved in the deployment of applications, either “off the shelf” or in-house developed, and in the procurement of supported assets

• May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes

• Provide technical support, including on-call support, for a suite of designated hardware, software or applications to ensure service levels are maintained

• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business

• Respond to requests for information and assist project teams in evaluating alternate approaches

• May develop a working relationship with 3rd party vendors as required to fulfill support requirements

SHAREHOLDER

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required

• May monitor the performance of the environment by using meaningful metrics

• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing

• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization

• Ensure effective change management discipline is used

• Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate

• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required

• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)

• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs

• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

• Make effective use of the cost management processes in place in own unit

• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery

• Keep current with industry and/or business trends

• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution

• As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines

EMPLOYEE / TEAM

• Work effectively as a team, supporting other members of the team in resolving critical service issues

• Prioritize and manage own workload in order to deliver quality results and meet timelines

• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

• Participate in knowledge transfer within the team and business units

• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

• Provides day-to-day application/system support

• Applications/systems and tasks are low to moderately complex and performed under management guidance and supervision

• Participates in resolving client applications/system issues

• May support the installation, configuration, upgrade of business applications/systems in co-ordination with appropriate stakeholders

• Participates and contributes to change control, capacity planning and security

• Performs basic problem determination

• Generally reports to a Team Manager / Manager / Senior Manager

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate

• 2-3 years relevant experience

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.