The Identity and Access Mgmt. team provides global engineering, development and operational support for a range of Identity products, practices and processes across a range of Cloud and on-premises environments. The Identity and Access mgmt. team is responsible for the development activities, availability, security, and performance of the environments and associated functions including M365 services. As the team that maintains a core infrastructure service, the team must collaborate with a number of business segments and technical groups to maintain a stable environment.

The Role:

Willis Towers Watson IT is currently seeking qualified candidates for the position of Identity Engineer. In this position, the successful candidate must demonstrate enterprise-level ability to support a mature environment and associated services in a large dynamic, global environment. Design, develop, implement and support Microsoft Identity Manager, Active Directory and Active Directory Federation Services (ADFS), AAD SSO, Directory Synchronization, and Azure AD/Entra ID.

Major Accountabilities:

• Design, development, implement and support Identity Mgmt. Solutions and related technologies in support of JML processes.

• Partner with and work with business units, vendor application development as well as diverse areas within IT in an on-going basis to understand and implement identity lifecycle management solutions.

• Active Directory/ADFS/ Entra ID synchronization and management.

• Provides subject matter expertise for the migration efforts

• Support ticket resolution and acts as escalation point for Tier 1 and 2 service desk support.

• Create/Maintain and Enhance Team Processes and Documentation

The candidate must have the ability to work independently as part of a global team while partnering with application owners, technical business units, data center services vendors and other diverse areas within IT in an ongoing basis.

The Requirements

• BS/BA degree in a relevant Business or Information Technology area.

• 5+ years of experience implementing Identity Management Solutions.

• 3+ years of experience implementing Microsoft Identity Manager (MIM) with multiple reference implementations.

• 3+ years of coding experience with PowerShell, C#, and .NET

• 5+ years of support experience with Windows 2012 and above

• Should be a highly skilled MS MIM architect and developer.

• Advanced understanding of software development lifecycle and application architecture.

• Working knowledge of other technology infrastructure components, including but not limited to operating systems MS SCCM/SCOM, TCP/IP, Firewall rules, SSL, system management / monitoring SNMP.

• Advanced Level experience with PowerShell, and/or shell scripting capabilities as well as MS SQL Server

• Intermediate level experience with implementing and supporting Microsoft Azure cloud technologies

• Solid understanding of underlying infrastructure components (storage, networking, etc.)

• Positive team-first attitude with strong verbal and written communication skills

• Must possess sound analytical and problem-solving capabilities

• Strong troubleshooting skills

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.