Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together .

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

The Head of Service Management Office will play a critical role in overseeing the development, implementation, and continuous improvement of service management policies, processes, and practices across the organization. This position requires a strategic thinker with a strong background in service management, governance, and leadership. The ideal candidate will ensure that our service management governance frameworks align with industry best practices and our organizational goals.

• Lead the Service Management Office, setting strategic direction and priorities for the team.

• Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC 20000) and supports the organization's objectives.

• Collaborate with senior management and key stakeholders across the organization to ensure the governance framework meets business needs and promotes excellence in service delivery of our digital product set.

• Oversee the development and implementation of policies, processes, and procedures to ensure effective and efficient service management practices aligned to our Agile and Product operating model.

• Monitor and report on compliance with service management policies and standards, identifying areas for improvement and driving continuous improvement initiatives.

• Lead the assessment and management of service management risks, ensuring that risks are identified, assessed, and mitigated appropriately.

• Drive the adoption of best practices in service management across the organization, providing guidance and support to all departments.

• Manage and develop the Service Management Office team, fostering a culture of excellence and continuous improvement.

• Carry out other duties as assigned

  What to expect when you join our firm

• Hybrid working and reasonable accommodations

• Generous Holiday policies

• Excellent Health and Wellbeing benefits including corporate membership to Class Pass

• Paid volunteer time to step away from your desk and into the community

• Support to grow through professional development courses, tuition/qualification reimbursement and more

• All-inclusive approach to Diversity, Equity and Inclusion

• Maternal/paternal leave benefits and family services

• Complimentary subscription to Headspace – the mindfulness app

• All employee events including networking opportunities and social activities

• Lunch allowance for use within our subsidized onsite canteen

  Must have skills

• Bachelor’s degree in Business Administration, IT, or a related field. Master’s degree preferred.

• Extensive experience in service management, with a strong background in service governance, risk and compliance.

• Proven leadership and management experience, with the ability to inspire and lead teams towards achieving strategic objectives.

• Excellent knowledge of industry standards and frameworks such as ITIL, ISO/IEC 20000.

• Strong analytical and strategic thinking skills, with the ability to develop and implement effective service management governance strategies.

• Exceptional communication and interpersonal skills, with the ability to engage and collaborate with stakeholders at all levels.

• Proven track record of driving continuous improvement in service management practices .

  Nice to have skills

• Process management frameworks such as Lean, Lean Six Sigma.

• Agile operating experience such as SAFe.

• Financial Services experience/knowledge.

• Familiar with Digital Products.

• Understanding of Product Management framework.

  Supervisory responsibilities

• Yes

  Potential for growth

• Mentoring

• Leadership development programs

• Regular training

• Career development services

• Continuing education courses

  You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

  At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com .