Description:

General Manager

GreatScotland Yard Hotel is a one-of-a-kind luxury destination in the heart of Westminster, where historic grandeur meets contemporary sophistication. As part of The Unbound Collection by Hyatt, the hotel offers a uniquely curated experience, exceptional service, and discreet luxury for the most discerning guests.

The Role

As General Manager, you will be at the helm of this iconic property, leading with vision, elegance, and an unwavering commitment to excellence. You will ensure that every detail reflects the essence of refined luxury, from impeccable service to innovative guest experiences.

A strategic leader, you will drive financial performance, revenue growth, and market positioning, ensuring the hotelremainsa leading name in the luxury hospitality sector. Operational excellence will be at the core of your role, overseeing all departments to deliver seamless day-to-day operations whilemaintainingthe highest standards of compliance, sustainability, and service innovation.

Creating extraordinary guest experiences is paramount. You will cultivate a culture of excellence, where personalized service, attention to detail, and guest satisfaction are at the heart of everything. With an innate understanding of the luxury guest mindset, you willanticipateneeds and elevate the experience beyond expectations.

You will foster an inspiring and inclusive workplace culture, championing talent development and succession planning to ensure a strong leadership pipeline. You will also build andmaintainexceptional relationships with owners, Hyatt’sareaand regionalteams, driving long-term success and brand prestige.

About You

You are an established luxury hotelier with a deep passion for exceptional service and refined hospitality. With a proventrack recordasa Hotel Manager or General Managerin a luxury hotel, you bring a wealth of experience in leading high-performing teams, driving commercial success, and deliveringbest-in-class guest experiences.

Just some of the benefits you will enjoy as a General Manager

• Leadership package including bonus, privatehealthcareand enhanced pension  

• 12 complimentary nights a year across Hyatt Hotels worldwide

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

• Business attire laundered complimentary

• Headspace membership and access to our Employee Assistance Programme

• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Great Scotland Yard Hotel – The Unbound Collection

Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar,Sibin, and can indulge in an Afternoon Tea with a twist in TheParlour.

At Hyatt ‘We care for people so they can be their best’.This isdemonstratedin our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part ofGreatScotland Yard Hotel also means joining the Hyattfamilywhich has over 1150 hotels in over 70 different countries, alsorecognisedas a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity,equityand inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages,abilitiesand identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job –it’sa career for people who care.

Next steps: * Apply today for this  *General Manager  role and start your journeywith GreatScotland Yard Hotel!

Primary Location: GB-ENG-London

Organization: Unbound Great Scotland Yard London

Job Level: Full-time

Job: Hotel Operations

Req ID: LON006565

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.