Facilities Coordinator/Contract Support

Job ID

185045

Posted

18-Sep-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Job Purpose

The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the contract. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.

Key Responsibilities

Providing support to the client and answer calls and emails in a professional and timely manner

Determine the nature, priority of faults based on information provided by the client

Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders

Co-ordinate with FM Operations, WPS and Engineering Service teams to deliver service excellence in line with contractual obligations

Managing the supply chain and drive them to attend within required SLA’s

Driving the engineering team to attend to all callouts within required SLA’s

To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this

Raise and assign work orders to relevant resources

Conduct monthly self-assessment audits in support of quarterly contract performance requirements

Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations

Promote and maintain CBRE culture throughout teams

Monitoring calls received from the customer through to call completion and updating records

Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.

Ensure QHSE documentation is maintained and readily available using company systems

Act as a part of site Emergency team i.e. Fire Marshall / First Aider as required for emergency control activities

Manage system as a key user on site including PPM records, reactives and reporting

Promote and maintain company culture throughout the team

Maintain people records such as new starters, leavers, general staff changes, contact details, etc

Raise Purchase Orders for goods or services as required, in compliance of business controls at all times

Approve invoices; goods received notes and statements for payment purposes

Effective communication with all levels of internal teams and external customers

Familiar with daily operations and the specific scope of the contract

Undertake any other duties as requested by the Facilities Manager, Lead Contract Support, or Helpdesk supervisor.

Experience, Knowledge, Skills and Abilities

Education

Good basic education to GCSE (or equivalent standard), which will include an English and Maths qualification.

Education to A-Level/HNC standard would be beneficial

Training

Very proficient in the use of Outlook, Word, Excel, Access and

PowerPoint. Excel skills to include basic functions, v-lookups, etc.

Experience of using Dynamics, Concept, Maximo.

Experience

Experience of a similar customer facing role in a large corporate office space

Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.

Strong PC skills

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

ABOUT CBRE

CBRE is the world’s leading commercial real estate services firm with offices located around the globe. CBRE currently employs roughly 80,000 people worldwide, with 2,500 working in the UK. The Company’s core services include property sales, leasing and management, facilities and project management, investment management and, research and consulting. In central London, CBRE advises on more commercial property than any other adviser and across the United Kingdom with offices in Aberdeen, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, and Southampton.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)