Facilities Coordinator

Job ID

179568

Posted

07-Aug-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Job Purpose:

The purpose of the role is:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Coordinator to join the team located in London. The successful candidate will be responsible for providing the operational delivery of all Facility Management services.

The successful candidate will be responsible for providing the operational delivery of all Facility Management services and ensure that customer satisfaction is maintained at the highest level by providing a high quality and pro-active service in the client’s facility. To ensure effective communication with client, peers, building tenants and management at all times.

Key Tasks:

• Primary focus on delivery of all FM Operations SLA’s in accordance with KPI & Output measurements

• Co-ordinate with FM Operations and Critical Service teams to deliver service level agreements

• Support/Monitor 3rd party maintenance supplier activities when required and report any corrective works arising

• Comply with HSE requirements as outlined within the SLA and as instructed by the company policy

• Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities

• Report all accidents, occupational illnesses and emergencies in relevant books/documentation

• Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards

• Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements

• Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns

• Carry out Mail Room activities including receipt, sorting and distributing incoming and outgoing post to and from mail collection points, keeping post tray names up to date, ensuring areas are tidy and that uncollected post is distributed

• Check that printers and photocopiers are supplied with paper and change toner cartridges when required

• Monitor and maintain stationery levels

• Deliver goods received to correct destination/person

• Co-ordinate site waste and recycling arrangements

• Carry out statutory fire testing and associated checks

• Co-ordinate with Security and report any faults on access entry system where necessary

• Raise Purchase Orders for goods or services as required, in compliance of business controls at all times

• Approve invoices; goods received notes and statements for payment purposes

• Operate financial budgets on behalf of line manager

• Liaise with contractors/vendors on ordering and invoicing queries.

• Invoice reconciliation/confirmation for finance.

• Assist as required in; collation of performance management data, delivery of service development initiatives, budgetary control as required.

• Act as responsible person in line with DFA to carry out cost control function

• Take ownership and understand customer requirements and be able to demonstrate the ability to close out concerns and ensure customer is kept appraised at all times

• Act as deputy in the absence of line management

• Provide and arrange cover for the FM team as defined by line management

• In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined

Person Specification

• Customer Service Skills

• Excellent Communication skills

• Self-motivated and resourceful. Ability to organise and prioritise own workload

• Service orientated attitude combined with innovative thinking

• Strong PC skills, Google Suite

• Good administrative skills

• Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner

• Service orientated attitude combined with innovative thinking

• Ability to work independently with little supervision

• Warm and engaging demeanour and has the ability to assess circumstances, empathise and offer help.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)