Description

Enterprise Service Manager (Financial Services Enterprise Customers)

Would you like a career that gives you opportunities to help customers architect and implement their workloads onto AWS? Do you like to shaping, selling and working on a on a variety of projects, leading customer and partner teams to achieve AWS best practices?

The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) who are experienced Technology Consulting leaders to manage the selling and delivery relationship with our commercial enterprise organizations, develop a long term Professional Services strategy and execute that strategy with those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of the sales lifecycle from opportunity development through to negotiation and contract signature.

Key job responsibilities

We are seeking an individual who is passionate about developing long-term consulting relationships with C-suite customers. This role involves engaging deeply with customers to understand their business drivers and application portfolios, then collaborating to develop comprehensive cloud strategies. The ideal candidate will excel at identifying and developing specific opportunities, building business cases, and shaping deals through estimations and pricing. Contract negotiations, project planning and implementation, and risk mitigation are also essential responsibilities. Acting as a single point of contact for customer executives, the consultant will build trusted relationships and educate customers on AWS services, translating their value proposition into clear business benefits. Inspiring customers and coaching internal teams towards self-sufficiency are also key aspects of this customer-facing role, which may require travel to client locations for hands-on project delivery.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• Multiple years of IT consulting and management experience, with demonstrable business and technology transformation experience in customer-facing roles

• Senior level executive engagement and advisory experience within the manufacturing, life science and FSI

• Extensive experience managing large Industry vertical accounts, IT and business consulting (relationship management, achieving growth targets / sales quotas, high customer satisfaction achievement, project portfolio management, contract negotiations etc.)

• Experience with contract and statement of work (SOW) development

• Strong analytical capabilities, relentlessly thinking big, championing innovative customer outcomes

Preferred Qualifications

• Experience in developing end-to-end solutions for the Finance Industry

• SAFe, Agile, and/or DevOps accreditation/experience a plus

• Experience with designing, building, and operating global IT organizations and infrastructures

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.