Casual Waiter/tress - Chinoiserie - Jumeirah Carlton Tower

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Situated in the heart of Knightsbridge, one of London’s most exclusive neighborhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.

About the Job:

An opportunity has arisen for a Casual Waiter/tress to join our Chinoiserie team at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• Greet and seat guests in a polite and professional manner, ensuring a warm and welcoming atmosphere.

• Present menus, offer suggestions, and provide detailed information about menu items, including daily specials and dietary options.

• Take accurate food and beverage orders and relay them promptly to the kitchen and bar staff.

• Serve food and beverages to guests in a timely and courteous manner, following the hotel's standards for service and presentation.

• Monitor and attend to the needs of guests, ensuring a high level of customer satisfaction throughout their dining experience.

• Handle guest inquiries, complaints, and special requests with professionalism and efficiency, escalating issues to management when necessary.

• Prepare tables by setting up linens, silverware, and glassware, and ensure that all dining areas are clean and well-presented.

• Process payments and handle cash or card transactions accurately, using the hotel's point-of-sale system.

• Collaborate with kitchen and bar staff to ensure smooth service and timely delivery of orders.

• Assist in the setup and breakdown of dining areas for special events, private functions, and banquets, maintaining high standards of organization and cleanliness.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience as a waiter/waitress in a luxury hotel, fine dining restaurant, or similar upscale environment.

• Strong knowledge of food and beverage service standards, including wine and cocktail service.

• Exceptional customer service skills with the ability to anticipate and fulfill guests' needs and preferences.

• Excellent communication and interpersonal skills, with the ability to interact professionally with a diverse clientele and team members.

• High attention to detail and the ability to maintain composure and professionalism in a fast-paced environment.

• Flexibility to work various shifts, including evenings, weekends, and holidays, as required by the hotel's operational needs.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge

• Dry cleaning of uniform or Business attire

• Meals on duty