Business Operations Specialist

Job Req ID: 35623

Posting Date: 23 Aug 2024

Function: Business Operations

Unit: Networks

Location:

One Braham (4140), London, United Kingdom

Salary: Competitive with great benefits

Career Grade: D

Internal Closing Date: 28/7/24

Location: London, Bristol or Birmingham

Why this job matters

We need to ensure that our processes allow us to become a lean and simple organisation. This role is absolutely fundamental in ensuring we achieve this ambition by both seeking operational efficiencies and by ensuring that governance procedures support, rather than slow down, our ability to deliver for our customers.

The Business & Commercial Operations Specialist for Cloud Services will be responsible for ensuring that all elements of the Cloud Services scorecard are achieved. Working in partnership with the Unit MDs, Workforce Planning Teams, Finance Teams and HR, the post holder will ensure that all forecasts are appropriately underpinned and delivered against – driving responsibility to hit the forecasts into every member of Cloud Services, across the unit they support.

Activites will broadly cover capturing forecast spend & headcount position across the Unit, managing the recovery process, capturing & enabling Learning and Development requirements, monitoring and control of T&S, allowances, overseeing the rectruitment process, and ad hoc requests that are common in an ever changing and evolving environment. Ensuring data is accurate & consistent across all Units, and that data is available through timely reporting is vital.

Why this team

We are a supportive bunch so expect to make friends. You’ll need to be an influencer with a sense of humour and a sense of urgency. We are passionate about a growth mindset and building a diverse and inclusive team. You’ll love a spreadsheet and data manipulation will be the majority of your day. Be ready to challenge the status quo and strive to make things simple. This is a team where you can thrive.

What you’ll be doing

• Manages recovery methods across the Business Unit (BU) & is responsible for submitting the Recovery outlook & ensuring all cost recovery is completed across the BU on a monthly basis

• Management and input to the BU MTP. Covering TLR / TLC resource elements & all recovery forecasts; taking account of volume movements, cost transformation and ensuring those forecasts are met. Management of TLR profile of 1000+ resources. Management of recovery budgets of £30m +per annum.

• Lead the management of the BU’s funding position across budget allocations from CFUs and across Networks activities. Reviewing monthly position with CFUs

• Lead the implementation & management of datasets critical to the running of the BU; management of operational processes, including day-to-day resource management and bi-annual forecasting.

• Creates and drives interventions to deliver; recruitment, retention, skills, surplus management etc. across all teams and geographies within the BU.

• Communicating and influencing daily at MD, Director level both within Network Services and externally into WFM, Procurement, Finance and HR.

• Leads and drives improvements across the BU and partners with HR, Finance and Operational teams to deliver and track business outcomes and transformation change plans.

• Influencing and communicating vital meassging across leadership teams and all layers of the organisation.

• Support the L&D Partner to manage the training plans and work with senior management team to identify and progress long term strategy of unit / Service Platforms

• Manages the Unit Scorecard & supports the objective setting process on an annual basis. Leads tracking & reporting of the scorecard for the BU

• Leads coordination efforts and liaises with the Risk Lead to manage risk and opportunities to Unit MD escalation.

• Planning and coordinating BU events, including All Hands calls and supporting MD visits to supporting sites / overseas

Skills and Experience

• Accurate labour forecasting, tracking, reporting and control.

• Expert management and presentation of detailed data.

• Able to think commercially, strategically and operationally, able to blend technical, operational and commercial strategic considerations

• Ability to coordinate activities and manage in a fast changing environment, working to tight timescales

• Ability to think beyond existing solutions, to challenge assumptions and make decisions

• Strong commercial focus and strategic understanding – to create / manage / adjudicate business cases and to manage budgets.

• Business/Financial acumen to recommend changes that are in the best interest of the unit.

• Am articulate subject matter expert with the ability to influence decision-makers within and beyond the business unit

• Ability to build enduring relationships of trust and influence at Director level.

• Ability to deliver a step change through influencing people at all levels of an organisation

• Leadership skills and ability to lead direct and indirect teams.

• Stakeholder management skills – comfortable with influencing key stakeholders up to CEO level.

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Experience you’d be expected to have

• Strong track record of managing Business and commercial operations

• Ability to demonstrate specific opportunities to transform and simplify a business and recovery approach within teams

• Experience of funding handshakes and resource allocation

• Creating and delivering reports which are well used, timely and appropriate including strong data analysis experience

• Risk management – you need to call out risks and be able deliver good and bad news

Benefits

• 10% on target bonus

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

• 25 days annual leave (not including bank holidays), increasing with service

• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

• World-class training and development opportunities

• Option to join BT Shares Saving schemes.

• Discounted broadband, mobile and TV packages

• Access to 100’s of retail discounts including the BT shop

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.