Assistant Facilities Manager

Job ID

175854

Posted

15-Jul-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Purpose:

This role is an integral interface between clients and vendors, providing focus on key areas to ensure that a five-star standard is maintained at all times. The Assistant Facilities Manager is responsible for supporting the UK Facilities Manager with the day-to-day management and operational delivery of all Facility Management services, and the implementation of CBRE QHSE standards in London.

Role Summary:

Primary focus on supporting Facilities Manager in achieving successful delivery on agreed FM Operations SLAs in accordance with KPI & Output measurements – ensure all vendors deliver services in line with the contractual obligations

Fabric Maintenance key focus, organising works with vendors

Vendor Management including understanding of budget budget

Plan fabric maintenance projects with team and work closely with other departments when needed e.g. Security, Hospitality, CBRE Engineering

Ensure that all PPM’s are carried out as scheduled

Undertake the CBRE monthly self-assessments and participate in quarterly reviews

Support Facilities Manager across relevant Facilities Management responsibilities, including regular vendor review meetings where necessary

Co-ordinate access of Vendors utilising the client Permit to Access system in line complying with all QHSE requirements

Ensure all contractors, under sphere of control, operate within appropriate QHSE processes and client QHSE standards

Carry out onsite CBRE QHSE processes, including Dynamic Risk Assessments, Contractor Monitoring etc (relevant training to be completed where necessary)

Support successful delivery and upkeep of Vendor Logbooks to CBRE QHSE compliance requirements in readiness for regular audits

Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns

Carry out inspections in required areas, recording and following up issues and improvements through the Facilities Helpdesk to resolution

Carry out Vendor service audits in conjunction with relevant Vendor

Ensure a working escalation process is in place

When required, escalate any emergencies connected with the facilities or equipment

Act as a part of site Emergency team i.e. Fire Marshall, as required for emergency control activities

Report all accidents, occupational illnesses and emergencies in relevant books/documentation

Assist in creating SOPs and Playbooks, keeping them up to date

Support Facilities Manager in maintaining exceptional client relationship and managing client expectations where necessary (this includes taking ownership, understanding customer requirements and being able to demonstrate the ability to close out concerns, ensuring customer is kept appraised at all times)

Act as deputy in the absence of line management

In addition to the above mentioned tasks, other activities and responsibilities may be individually defined

Required Skills & Experience

Practical experience in working with supply partners to deliver a seamless, integrated service

Strong Knowledge and awareness of the facilities management industry

Experience in dealing with suppliers / contractors

PC literate – Microsoft suite

Self-motivated and resourceful

Strong communicator with confident oral and written skills

Good administrative skills with an eye for detail

Well organised with good prioritisation and planning skills

Strong customer service ethic with clients and stakeholders

Team player mind-set

Ability to work to pressured deadlines and take on challenges when required

Ability to pivot in fast paced environment

Enthusiastic, positive, open-minded approach to challenges

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)