Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviours that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Commodities Production Support supports a rapidly growing business that uses technological innovation to maintain competitive advantage in a constantly evolving market. Works closely with the business, external vendors and internal technology teams, you will support, change and maintain a wide range of applications in our Trading and Risk platforms. You would manage complex problems and projects that will involve complex analysis, solution documentation, new application onboarding, etc. You will interact with a wide range of high-profile stakeholders.

The support team works together mirroring its team members located in Belfast, Houston & Singapore - it is anticipated that the role will require 70% hands-on work and 30% Projects – analytical and problem solving background/skills required. On-site cover between the hours of 7:00 am and 7:00 pm, this allows adequate coverage for both start of day and intraday handover between our Asia and North America client-base 5 days a week.

We have an opportunity for a Applications Support Senior Analyst within our London EMEA Commodities PS team supporting Front to Back office functions for the Business Franchise. In this role your focus will include – driving delivery into both regional support to desk/traders, operations users and development/support peers globally to ensure seamless support of our client applications. You will work with both Regional & Global Level 2 Support teams, Development, and Business partners frequently to help achieve program delivery globally.

Daily highlights include responsibilities to Support our Front Office Users (Trading & Sales), and Back Office (Middle Office, Operations and FINCON) users across our full suite of applications covering the full Trade Lifecyle, assist in batch efficiency and stability work-streams, engage continuous improvement review for program books of work, and intra week incident and problem management across Trade Execution, Trade Booking, Risk, Back-Office systems. Further aspects of the role mentioned under Key Responsibilities.

Responsibilities:

• You will be responsible for handling day to day BAU Support for Issues and Requests from the Global Commodities Business and associated downstream teams. Exposure to systems like OpenLink Endur (ETRM), Simpliciti (Risk/PV) and much more, covering the Full Trade Lifecycle.

• Take ownership of all raised issues as well as proactively identify potential issues.

• Ability to educate, inform and train new users and team members.

• Strong process awareness and ability to single handedly manage incidents, changes and problems at a global level and escalate as necessary

• Perform appropriate problem solving tasks and analysis prior to passing issues to the relevant next-level teams.

• Ensure near 100% availability of applications and associated infrastructure, as well as defining dedicated stability measures to design, test, and accomplish a material reduction in outages

• Work closely with second level support peers in Markets (RATES, EQUITES, PRIME, etc.) Development, and the Commodities Business groups to settle strategy & priorities aligning teams to meeting the organization requirements. Ensure team delivers on these priorities and communicated progress effectively to all partners.

• Provide 1st and 2nd line technical support, aanswer queries via phone, real-time collaboration and communication chats, e-mail, and in person – you will have engagement with traders/desk heads and global support partners.

• Carry out Problem, Incident, Change Management as per ITIL processes.

• Daily highlights include responsibilities to Support our Front Office Users (Trading & Sales), and Back Office (Middle Office, Operations and FINCON) users across our full suite of applications covering the full Trade Lifecyle, assist in batch efficiency and stability work-streams, engage continuous improvement review for program books of work, and intra week incident and problem management across Trade Execution, Trade Booking, Risk, Back-Office systems.

• The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.

• Provides expertise in area and an advanced level of understanding of the principles of apps support.

• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.

• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.

• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements

• Considers the implications of the application of technology to the current environment.

• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk

• mitigation options.

• Acts as advisor or coach to new or lower level analysts; allocates work.

• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.

• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.

• Persuades and influences others through strong and comprehensive communication and diplomacy skills

• Performs other duties and functions as assigned

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Knowledge/Experience (Essential):

Support Experience:

• Relevant experience working in a support environment in a Trader Facing Role.

• Commodities Industry experience preferred

• Electronic Trading platform experience

• Knowledge on IT service management and project management

• Be able to demonstrate logical thinking and ability to perform detailed analysis.

• Demonstrate ability to understand issues thoroughly and communicate them in a fashion that everyone can understand.

• Demonstrate ability to multitask multiple issues in parallel in a time bound and pressured situation.

• Basic knowledge of investment banking and finance accounting

Personal:

• Positive attitude, self-motivating and keen to learn.

• Ability to work under stress and time constraints.

• Demonstrated leadership, interpersonal skills and relationship building skills

• Strong analytical skills & attention to detail

• Proficient using basic technical tools and systems

• Ability to communicate well at all levels

• Strong organizational skills

• Ability to work in a team environment

• Ability to learn new skills quickly with little supervision

• Persistence - ability to get things done.

• Service oriented attitude

• Ability to work in a fast-paced environment

• Display a flexible attitude to work as some shift/weekend work will be required.

Additional Skills (Desirable):

Microsoft:

• Strong knowledge of Microsoft based operating systems

• Experience using/troubleshooting Office with emphasis on Excel, Word and PowerPoint

PC:

• Basic understanding of hardware setup and configuration

Other Applications/Technologies:

• Openlink Endur Experience

• Fix Messaging

• Unix, Autosys, Oracle, SQL, XML, AVS,Java,Python skills are highly desirable

• Quantitative Analysis.

• Familiarity with Capital Markets and Securities.

• Basic understanding of Network Infra/TCP Stack.

Qualifications:

Undergraduate Degree OR equivalent work experience in a computer/business related discipline is desirable.

Competencies:

• Ensure all productions issues are logged and updated as per policies and procedures

• Effectively share information with other support team members and with other technology teams

• Ability to plan and organize workload

• Strong client facing skills, both verbal and written.

• Ability to communicate appropriately to relevant partners (Trading/MO, Development/Support)

• Excellent team builder and standout colleague.

• Ability to thrive in a dynamic and challenging environment

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-BH1

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.