Job Number 24113279

Job Category Rooms & Guest Services Operations

Location Delta Hotels Liverpool City Centre, One Queen Square, Liverpool, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

We are currently recruiting for a Night Manager to lead the team at the Delta Hotels by Marriott Liverpool City Centre.

The Delta Hotels by Marriott Liverpool City Centre is just one of over 8,000 Marriott Hotels globally and sits in the Classic Premium category of Marriott’s 30+ brands. This City Centre, bustling 4 Star hotel is located in the heart of the city, opposite St Georges Hall and next to the main shopping and dining districts, transport hubs and only a 10 minutes’ walk to the iconic Albert Docks and waterfront attractions. Situated across the road from Liverpool Lime Street Station and the city’s main bus station the hotel is conveniently placed and easily accessible for our guests and associates. The adjacent QPark car park is available to guests and associates, with complimentary parking for our associates. Boasting 146 bedrooms and a number of event spaces, the largest of which proudly hosts events of up to 240 delegates, the hotel is a magnet for large conferences, social events and weddings.

This hotel is an icon in the city, and in August 2023 will celebrate 25 years as one of Liverpool longest operating 4 Star Hotels. This reputation stems from the pride, passion and enthusiasm our associates have to ensure that every arriving guest, leaves feeling like a local.

The Role:

As Night Manager, you will find yourself right in the heart of things. You will assist the Front Office Manager in leading the team on nights, ensuring that our guests are greeted with a warm welcome the minute they walk through the door and ensure a safe and secure environment overnight for both guests and associates.

You will be responsible for, but not limited to:

• Manages the day to day front desk operation overnight, ensuring procedures are adhered to and policies are followed

• Ensures that night audit procedures are completed, and any discrepancies rectified

• Process any check-in and check-outs, arrange alternative accommodation for guests should an overbooking situation arise

• Ensure the security of the hotel and guests through regular documented patrols throughout the night

• Deliver memorable guest experiences which support in driving Intent to recommend scores

• Monitor and analyze guest satisfaction survey results to ensure these continually improve

• Report any maintenance issues or safety concerns

• Ensue all guest complaints are resolved in a timely manor and logged correctly

• Anticipate guest needs to deliver an above and beyond experience

• Support with departmental rota’s, ordering and payroll as and when required

• Be fully conversant with all statutory fire, legal, bomb, health, and safety procedures and to take control in the event of an emergency

• Assist other departments, wherever necessary and maintain good working relationships within the whole hotel

• Recruit, train and develop night team members and support in developing our next night manager

• Comply with hotel security, fire regulations and all health and safety legislation

Our Ideal Candidate:

You will have experience in a similar role or are a successful Front Desk Supervisor or Night Supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred. You will have a warm people orientated demeanour, a gift for paying attention to the smallest details and have a positive outlook and outgoing personality.

Perks you deserve:

We’ll support you in and out of the workplace by offering:

• Free Access to the hote gym

• Free meals at work

• Free dry-cleaning service

• Free enrolment of Perks at Work - Access to unlimited deals from retailers to restaurants to cinema’s and more

• Marriott Discount Card enabling benefits from hotel room discounts for you and friends and family, gift shops and F&B across 130 countries

• 23 days holiday increasing with service as well as Bank Holidays

• Annual Performance Review pay

• Cycle to work scheme

• Pension & Life Assurance

• Employee Assistant Program

• Comprehensive Training and Development program

• Company Pension scheme, we match your contributions up to 6%

• Private Medical Cover

• Free Car Parking

This role offers a competitive salary as well as an annual bonus plan allowing you to earn up to 10% of your salary.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Same Posting Description for Internal and External Candidates

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.