Description:

Initiate and receive a large volume of customer phone calls dealing with consumer and mortgage loan delinquencies on a daily basis.  Actively listen to and respond to customer needs while having a courteous and helpful attitude.  Analyze the customer’s situation and collateral risk to identify alternative solutions, including repayment plans, loan modifications, short sales, forbearance plans and deedin-lieu agreements.  Consult with customers to identify, negotiate and pursue the appropriate loss mitigation option that best maximizes customer satisfaction and reduces the company’s loss risk.

Skills:

Collections customer service, Collection, communication and people skills, financial data, Collection calls, Inbound call, Debt collection, Bilingual, Customer service, Call center, Data entry, Computer skills, Outbound calls, microsoft office

Top Skills Details:

Collections customer service,Collection,communication and people skills,financial data,Collection calls,Inbound call,Debt collection

Additional Skills & Qualifications:

Bilingual Spanish/English strongly preferred. High proficiency in MS Office preferred. Scimitar software experience preferred.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.