Description

The Business Operations Manager will be required to collaborate cross-divisionally with IT, Accounting, and other functional groups.

• Manages and directs the activities of the Business Operations department by coordinating work through departments Managers/Directors, analysts, and office personnel.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but are not limited to interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

• Lead efforts to implement an ERP system for Business Operations, Utility Sales Warehouses and VMI’s, Purchasing, Logistics, and Energy Efficiency departments.

• Coordinate and support cross-departmental and cross-divisional implementation of the ERP by coordinating with Managers/Directors and staff. Requires understanding of process relationships among various departments and divisions.

• Manages and tracks terms, conditions, expiration dates of Master Service Agreements (authorizations), Volume Commitment Agreements, Commit to Buy, Blanket contracts, VMI contracts, Warehouse Lease Agreements, and other contracts as requested.

• In partnership with USSD Managers/Directors, develops and managers critical reports communicating such reports to the USSD Management providing insight and recommended actions.

• Leads Project Management functions for USSD as directed by USSD Managers/Directors. Utilizes team to collaborate with appropriate departments and divisions to establish project execution plans and milestone schedules and track progress and metrics to ensure successful, timely completion.

• Manages data and analytics for USSD Departments, including but not limited to: historical sales data, inventory and cost data, gross and net productivity, market share, market and product forecasts, efficiency, variance reports, and trend analysis.

• Oversees the creation, implementation, and maintenance of departmental dashboards, KPIs, and other metrics utilizing information from IBMi, Safety reports, and other ERP solutions.

• Initiates and implements process improvement efforts as directed by the USSD Managers/Directors.

• Assists with resolving billing and IT issues within Commercial Operations and Sales Departments and provide support with yearly capital and operating budgets, working with other functional groups and F&A Department staff.

• Supports and executes strategies tactically as directed by USSD Management to improve sales and services, customer satisfaction, ease of doing business, and market strength.

• Supports implementation of the USSD strategic plan assisting department Managers/Directors as required.

• Supports efforts to identify opportunity and establish new products and or services within all business units of USSD.

• Conducts market research to evaluate products and services trends and help drive sales and services efforts in an efficient direction.

• Due to our obligation to provide continuous, reliable electric service to our customers, the ability to maintain regular and punctual attendance and the ability to work outside your regularly scheduled office hours when necessary is an essential function of the job.

• The ability to handle stress and work well with others are essential functions of this position.

• Performs any other related duties as required or assigned.

Minimum Qualifications

Bachelor’s degree in Business Administration or similar related field, plus 5 years related experience and/or training, and 3 years related management experience, or equivalent combination of education and experience

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Driver’s License

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Master’s in Business Administration or other Graduate Degree

PMP or CAPM License

Benefits

• 100% Company Funded Defined Benefit Pension Plan

• 401(k) with 3% Dollar-for-Dollar Company Match

• Health, Dental and Vision Insurance

• 9 Paid Holidays

• 2 Floating Holidays

• Educational Assistance

• Paid Time Off

• Short Term Disability

• Long Term Disability

• Free and Confidential Employee Assistance Program

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

High diversity, low physical. Work activities which allow for considerable amount of diversity as an incumbent performs a variety of tasks. Such tasks might be performed from a given work area, or the individual may move about physically in performing a variety of duties.

While performing the functions of this job, the employee is regularly required to sit, talk or hear; occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds.

EEO/AA/M/F/VETS/DISABLED

Should you elect to apply for this position, AECC/AECI will review your qualifications. If after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email.

Arkansas Electric Cooperative Corporation and Arkansas Electric Cooperatives, Inc. are Equal Opportunity Workplace and an Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)