Nature of Work: This position performs administrative duties, manages, and maintains files, delivers quality customer service to the public, works with HHS administration, operates all office equipment such as computers, printers, fax machines. Provides accurate and timely reports for HHS staff, billing, municipalities. Communicates with: Internally All HHS staff. Externally Public. Supervision: N/A Essential Work Functions: Provides excellent customer service in-person, via email, and over the phone by greeting individuals professionally, answering questions, taking complaints, taking detailed messages, and providing timely follow-up as needed. Performs complex administrative duties, including monitoring and ordering office supplies, preparing memos, and processing invoices and purchase orders for payment. Scan client verifications for Agency programs on demand while clients wait; use State software to determine correct routing to workers. Manages billing for the office. Verifies case numbers to ensure documents are scanned to the correct case for timely processing. Enters client applications for health care & long-term care assistance, cash assistance, housing assistance, food support assistance and child-care assistance into respective Minnesota State Software Programs. Schedules WIC appointments, completes mandated separation of duties by verifying client s eligibility for WIC and prepares software system for issuance of WIC benefit card on demand while providing training to client on use of card. Monitors and routes all mail and emails to appropriate employees. Operates fingerprinting equipment. Registers Day Care Providers for CCAP clients. Manages provider caseload by completing registration renewals/working alerts, gathering requested audit info, initiating background checks, advising providers on mandated trainings and locating additional training resources when required to complete based on age & relation of children. Other Work Functions Performs related work as required.