National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

Job Description

1. Conduct high number of phone interviews to assess minimum qualifications and basic communication skills of applicants.

2. Meet the set daily and weekly quota for number of phone interview passers to be processed for the next recruitment stage – Minimum 75 Screens a week

3. Input necessary and accurate information in process trackers and the applicant database in a timely manner.

4. Monitor online resume databases and other resources.

5. Attend team meetings and calibration sessions with the recruitment consultants

6. Other duties as assigned

Qualifications

Qualifications

1. Must be comfortable placing and receiving a high number of outbound calls - talking with people 8 hours a day through the phone

2. Good communication skills

3. Able to multi-task and process large volumes of transactions (phone interviews and reports)

4. Planning and organizing skills

5. Good probing skills and superior listening skills

6. High-energy, Enthusiastic and Positive

7. Maintains the highest standards of personal integrity and ethical behavior

8. Attentive to details

9. Hardworking and a good team player

10. Highly analytical – Tech Savvy

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity ( EE O) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.