HOW MIGHT YOU DEFY IMAGINATION?

THE AMGEN CAPABILITY CENTER IN LISBON, PORTUGAL (ACCP ) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross-functional capabilities, including Commercial, General and Administrative, Information Systems, Research and Development, and more. The ACCP will offer rich career growth and development opportunities, regional and global exposure, and the opportunity to LIVE, WIN and THRIVE in one of Europe’s most attractive cities.

Our ACCP brand-new offices are located in Sete Rios, in the vibrant city center of Lisbon.

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that read over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

IS Collaboration Engineer - Messaging

Live

WHAT YOU WILL DO

In this role you will work as an Information Systems engineer, specializing in Email and Fax, to deliver collaboration technologies to the enterprise of over 40,000 users worldwide. You will be part of an expert team delivering our current offerings of Office 365 (Exchange, MS Teams, SharePoint, Viva Engage, etc..), and other applications like Miro and Slido.

You will join a team of hardworking, multifaceted, and passionate engineers who take personal pride in the service they deliver to our workmates and external clients. Your specialty will be messaging (hybrid Exchange and Fax) but will involve being a SME with other collaboration products as well. In conjunction with the lead messaging engineer and operations team, you may participate in the design, configuration, administration, maintenance, and support of email and messaging solutions in a 24x7 global environment.

WIN

WHAT WE EXPECT OF YOU

The ideal candidate should have:

• Strong leadership skills with a passion for automation, operational excellence, and engineering solutions.

• Personal drive with a strong capacity to quickly adapt to a fast paced work environment and love learning new technologies.

• The ability to simultaneously handle various tasks & prioritize them while operating within a large range of technologies.

• Willingness to take on tasks outside of their current knowledge base while being thorough and able to communicate effectively both written and verbally in technical and non-technical language to an array of multi-functional teams.

Responsibilities

• Help define the business requirements for the organization's email and messaging solutions by gathering requirements from various stakeholders

• Performs installation, configuration, administration, maintenance, and support of email and messaging products, such as Microsoft Exchange 2016, Microsoft 365 products such as Exchange Online and Teams, along with eFax & RightFax.

• Evaluates and recommends associated hardware, software and cloud solutions based on the business requirements and user needs.

• The coordination of testing and implementation of the system software, including conversion of data to the new system, and working with application support personnel to resolve system problems.

• Ensures optimum access to 24x7 email and messaging environment and integration among email and messaging systems.

• Creating integrations & automations between systems

• Creating awareness of the vendor product release plans and create a partnership for the delivery of new functionalities.

• Act as an escalation point (Tier 3) for our Managed Service Provider (MSP), providing technical support on email/messaging related issues.

• Prepares documentation that will assist in the administration and maintenance of the email and messaging environment.

• Writing and maintaining SOPs.

• May serve as an internal consultant to developers regarding our fax and messaging systems

Basic Qualifications

• Master's degree & 1 year of Information Systems experience supporting messaging systems

• Bachelor's degree & 2 years of Information Systems experience supporting messaging systems

• Associates degree & 4 years of Information Systems experience supporting messaging systems

AND

• Ability to work with vendor personnel to resolve problems and issues on behalf of the client or the company

• Experience with the configuration and administration of Microsoft Teams, MDM, Microsoft Exchange on-prem & Exchange Online in a hybrid and clustered configuration

• Skilled in messaging automation and scripting using PowerShell and other tools/languages

• Solid understanding of DMARC, DKIM, SPF

• Knowledge of basic networking methodologies and techniques

• Skilled in SMTP mail routing, DNS, Linux, and Active Directory

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Excellent decision-making, problem-solving, team, and time management skills

Preferred Qualifications

• Experience with Agile methodologies and JIRA

• Working knowledge of:

• DLP such as Defender for O365

• MS Windows operating systems in clustered server environments & Amazon SES

• SSO providers such as Okta

• Experience with automation platforms such as Power Automate, Azure, and AWS technologies

• Scripting proficiency using PowerShell (preferred), Python, JavaScript

• Skill and experience in migrating a large corporation from on-prem to cloud highly desired

• Project Management experience within an enterprise environment

• Experience working with ServiceNow

• Experience working with OCM teams and following Change procedures/processes

• Microsoft, or other relevant certifications are a plus

Thrive

WHAT YOU CAN EXPECT OF US

• Vast opportunities to learn, develop, and move up and across our global organization.

• A diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, try new things, and act.

• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.

• Flexible work arrangements.

Equal opportunity statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and to receive other benefits and privileges of employment.