Job Information
Avanade Inc. CRM Technical Architect in Lisbon, Portugal
About the role
As a Dynamics 365 CE Solution Architect, you are responsible for successful scoping and delivery of Customer Engagement projects to Avanade clients through organization, management and monitoring of people, methodologies and technologies throughout the project life cycle. Furthermore, you will work closely together with our Business Developers securing successful pre-sales activities to our existing clients!
Avanade Spain is strongest Dynamics CRM partner in the region and internally this technology is one of the main focus with a heavily investment a huge functional and technical team for supporting and execute CRM projects.
For the right person, this is one of the most exciting opportunities within Dynamics in Portugal because you will be working on the biggest deals and with the best team with the opportunity to define the go-to-market strategy for Avanade Portugal in close collaboration with some of the best people in the industry globally!
Your tasks. Your challenges. Your opportunities.
In this role you will design Microsoft solution focusing on Dynamics 365 Customer Engagement based on customer functional and technical requirements, and you have role in presales activities to responds proposals and in projects delivering the technical architecture.
Furthermore, in this highly demanding role, you’ll be responsible for complex CRM implementation for enterprise clients.
You’ll support clients in defining and implementing integrated solutions and liaise closely with all relevant partners and teams to develop effective concepts.
From scoping, planning and budgeting to controlling and reporting - you’ll manage the whole project cycle.
Last but not least, you’ll ensure first class client lead and guide colleagues in demanding presales projects.
About you
Your technical and non-technical skills include:
A proven experience designing Dynamics 365 CRM or Power Platform solutions with complex integrations in Azure ecosystem
Proficient in Microsoft Dynamics CRM 2013/2015 and Dynamics 365 Customer Engagement, with knowledge on at least 3 of the main Customer Engagement modules (Marketing, Sales, Customer Service, Field Service)
Proficient in Power Platform ecosystem with knowledge in Power Apps Model Driven, Canvas and Portals
6+ years working experience in Microsoft CRM 2013/2015 or 365 as a technical role
Hands-on experience with multi-phase globally delivered CRM implementation projects
Results oriented / self-directed ability to drive change in unstructured environment
Strong client interface and presentation skills
Excellent interpersonal skills - 'Customer Focus' and a strong relationship builder
Strong time management skills
Working knowledge of at least one software development methodology
Working knowledge of Microsoft platform skills
Analytical strength
Solution and client oriented working style
Resilient, flexible, able to work autonomously and in teams.
About this we also want you to
Possess hunger and a big drive for constantly being up to date with technology and new features and changes
Possess a 'can do - will do' attitude, that guarantees the absolute best client experience
Have excellent written and oral/presentation skills both in Portuguese and English
Have a strong interest and passion for growing your own technology skills especially within Cloud & Azure.
At Avanade, we believe that training and development of our employees is the key to success, and together we will be developing your expertise in the field of Dynamics 365.
If the above sounds interesting, click on 'Apply now' and Alba Alcina from Avanade Talent Acquisition team will arrange meetings with relevant applicants on an on-going basis in the pursuit to find our next future star Dynamics Solution Architect.
Avanade Inc.
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