HOW MIGHT YOU DEFY IMAGINATION?

The Amgen Capability Center in Lisbon, Portugal (ACCP) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross functional capabilities, including Commercial, General and Administrative, Research and Development and more. The ACCP will offer rich career growth and development opportunities, regional and global exposure, and the opportunity to LIVE, WIN and THRIVE in one of Europe’s most attractive cities.

If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that read over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

Associate Human Resources

LIVE

What you will do

HR Staff Services is connecting staff, managers and local HR to Amgen’s global HR programs and tools. For all global HR questions, we are the place to go to!

Accountabilities:

• Contribute to accurate and future proof HR knowledge management (ServiceNow, Sharepoint, AI chatbot)

• Act as designated subject matter expert on various expertise areas

• Ensure that inquiries are managed and customers are serviced according to: service level agreements and local & global policies & procedures

• Act as a dedicated point of contact for our customers (staff, managers and local HR ) and ensure that HR transactions are processed according to global processes​

Responsibilities:

• Provide support on creation and maintenance of knowledge documentation in order to keep knowledge bases up to date

• Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday

• Troubleshoot in more complex (system) inquiries and identify solutions

• Provides support to staff and managers on how to access and use Global HR self-service tools, Reward and Recognition systems, and policies

• Provide, based on needs and requirements, training, presentations to staff/manager and HR

• Log and manage calls using the case management system

• Run reports out of HR systems, create new reports

• Be a Subject Matter Expert on designated HR tools, programs and systems

• Suggest improvements on policies and procedures between service center sites and HR teams

• Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc.

• Build relationships with HR teams and other key stakeholders, collaborate and share best practices

WIN

What we expect of you

Minimum Requirements:

• Bachelor's Degree in a related field, and +2 years of experience in similar roles

• Overall minimum of 2 years of professional work experience within a commercial service delivery/customer service environment

• Proficiency in English and preferably more language skills

• Experience in HR Systems and processes: Workday (preferably)

• Proficiency in Microsoft Office 365

Preferred Requirements:

• Experience in the Pharmaceutical industry and working with internal and secondary data sources.

• Knowledge of various Workday modules, e.g. Time and Absence, Core HCM and/or Recruitment

• Experience in Knowledge management (knowledge articles and knowledge bases)

• Experience in Case management

• Project management skills/experience

• Training creation and delivery experience

THRIVE

What you can expect of us

• Vast opportunities to learn, develop, and move up and across our global organization.

• Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.

• Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.

• Flexible work arrangements.

EQUAL OPPORTUNITY STATEMENT

Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.