Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Director Workforce - Remote in CA

Job Description

The Director Workforce directs the management and delivery of Prime’s operations planning process. This position partners with operations, finance, facilities and innovation teams to build short, medium- and long-term capacity plans, budgets and forecasts. This position leverages technology and analytics to optimize resources to realize service standards while meeting budget requirements. Additionally, this position directs continuous improvement in decision support, providing tools and resources to help leaders manage their operations.

Responsibilities

• Define key performance metrics to provide managers a solid understanding of operations performance; devise data collection methods for the metrics and design reports and identify, develop and implement potential solutions to resolve problems and remove barriers that inhibit the department’s ability to improve operations

• Oversee long and short-range workforce forecasting for operations and participate in budget and hiring planning

• Create plans that ensure achievement of all performance and service guarantees, review and provide contracting guidance on all new client performance guarantees, and provide service guarantee reporting

• Responsible for ongoing improvements to the planning process ensuring team alignment in planning process

• Facilitate labor budgeting for operations that include technology and process enhancements; partner with finance team and coordinate volume projections, update and maintain budget models

• Work with operations team to facilitate regular staffing level reviews, gap analysis and create action plans when needed

• Lead and develop analysts, schedulers, and coordinators responsible for intraday decision support, scheduling, budgeting, and operations planning

• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree in Business, Finance, Operations, Workforce Administration or related field, or equivalent combination of education and/or related work experience; HS diploma or GED is required

• 8 years of work experience in project management managing moderate to high-risk projects

• 5 years of leadership/people management experience

• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Knowledge and ability to leverage Six Sigma or other continuous improvement methodologies, for example: TQM, Lean, etc.

• Knowledge of best practice project methodologies in leveraging partnerships with business and technology project management offices

Preferred Qualifications

• Master’s degree in Business or Health Care Administration

• Experience in a pharmacy, healthcare or manufacturing environment

• Experience working with Cisco phone systems

• Experience with NICE workforce software (IEX)

• Experience in presenting and interacting with executive level and clients

Minimum Physical Job Requirements

• Ability to travel up to 15% of the time

• Constantly required to sit, use hands to handle or feel, talk and hear

• Frequently required to reach with hands and arms

• Occasionally required to stand, walk and stoop, kneel, and crouch

• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

• Reports to a Senior Director in the Workforce department

Potential pay for this position ranges from $94,700.00 - $151,300.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/careers/benefits/) and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.

Positions will be posted for a minimum of five consecutive workdays.

Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​ If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.