Job Information
Consolidated Electrical Distributors Client Support in Lincoln, Nebraska
Summary
Job title: Client Support
Job ID: 202441570008
Department: Lincoln - RES
Location: NE-Lincoln
Description
Summary:
The Client Support position is responsible for maintaining current customer satisfaction with service and sales and generating new sales/business through sales initiatives and goals. This person will provide professional services with product knowledge, problem solving, and order enhancement.
Reports to: Profit Center Manager
Minimum Qualifications:
Strong communication skills in both written and spoken English
Computer proficiency
Demonstrated capacity to learn technical product knowledge.
Demonstrated ability to provide a high level of customer service and handle multiple priorities at once
Additional Proficiencies
Personal Effectiveness/Credibility
Teamwork
Detail-oriented
Flexibility
Must be personally driven and self-motivated. Should display initiative and perseverance.
Must have stellar multitasking and prioritizing ability, as well as a strong sense of urgency.
Must be organized and have a system for note taking and recollection of information.
Possess strong problem-solving skills and be creative in your thinking.
Must have the humility to admit when you need help and ask for assistance.
Preferred Qualifications:
Bachelor’s degree in a technical or business discipline
OR two years’ experience with technical customer service
Working Conditions:
This job operates primarily in an office environment and includes warehouse work and conditions. This role routinely uses standard office equipment.
While performing the duties of this job, the employee is occasionally required to:
stand; walk; sit;
use hands and fingers to handle or feel objects, tools, or controls;
reach with hands and arms;
climb stairs;
talk or hear.
The employee must occasionally lift or move products and supplies, up to 25 pounds.
Supervisory Responsibilities: No
Essential Job Functions:
Provide outstanding customer service to all current and potential customers, mainly via telephone and email
Write orders with accuracy and in accordance to all sales policies and procedures
Maintain current customer base
Participate in monthly sales initiatives and always seek to grow business in the best interest of Rensenhouse and our Clients
Communicate and cooperate with Account Managers and other CED employees like the Solutions Consultants and AIMM Services groups for all pertinent activities
Communicate process improvement ideas
Provide timely follow-up on all customer orders, quotes, and materials
Maintain up-to-date awareness with new and existing products and services
Utilize CRM software as a hub of knowledge for Client information and projects that need to be followed up on
Stay curious and strive to be the easiest partner for our clients to work with.
CED is an Equal Opportunity Employer - Disability | Veteran
Compensation Range:
The compensation range for this position is $15 to $21 hourly.
Other Compensation:
The following additional compensation may be applicable for this position:
Bonus
Profit Sharing
Benefits:
Benefits available for this position are:
Insurance - Medical, Dental, Vision Care for full-time positions
Disability Insurance
Life Insurance
401(k)
Paid Sick Leave
Paid Holidays
Paid Vacation
Health Savings Account (HSA) and matching
Consolidated Electrical Distributors
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