Engineering Operations Manager

Job ID

181513

Posted

27-Aug-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Building Management, Customer Service, Data Centers, Engineering/Maintenance, Facilities Management

Location(s)

Dublin - Dublin - Ireland, Limerick - Limerick - Ireland

JOB PURPOSE

• Support the Ops Director on day-to-day management of EMEA contract.

• Day to day support with multiple client base across EMEA.

• Provide positive team leadership to promote “one team” principles.

• Subject matter expert for the Customer Service & Quality strategy and service delivery for the account

Key Accountabilities

• Responsible for the financial management as directed by Ops Director

• Responsible for identifying and delivering opportunities to drive up revenue through assignment and project works.

• Responsible for ensuring the Facilities teams and suppliers understand and deliver FM services to contracted service levels for the EMEA sites.

• Overall responsibility for ensuring the facilities team and suppliers is adhering to the QSHE standards and process when delivering services to the sites.

• Management of suppliers utilizing key performance indicators and supplier performance management

• Responsible for ensuring Critical Environment process are adhere with documentation kept up to date and accurate such as call out, escalation procedures, crisis management and BCP

• Overall responsibility for the FMP system for the operations delivery ensuring use on a day-to-day basis, review regular outputs with the facilities team and the site data remains up to date and accurate.

• Maintain regular contact with the Operation Director; advise on site issues, incidents, escalation, and complaints.

• Act as liaison for the any major projects for the sites to ensure a joined-up approach from projects and facilities.

• Responsible for team development through appraisal process, succession planning, training, and development plans by supporting the Operations Director

Personal Experience/Qualifications/Skills

• 5 year experience managing customer focus environments or a degree equivalent qualification

• Management experience within the facilities management sector

• Commercial and Finance awareness

• People management skills and the ability to communicate at all levels.

• Excellent customer service and relationship building skills.

• Flexible and adaptable

• Creative thinker to develop new ideas and solutions to client issues.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)