At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Hours vary from 630a to 430p, Monday through Friday. No weekends or holidays

Clerical support to Outpatient Rehabilitation services in multiple locations. This includes registration, scheduling and Point of Service Collections. General office duties.

Essential Job Functions

Registration of all new patients. Ability to make sure that all registration information is correct including demographic information, insurance information and correct order for therapy services. All patient must be checked in prior to start of therapy on each visit.

Scheduling of new referrals and recurring appointments for multiple areas. Ability to schedule referrals by diagnosis and discipline (PT/OT/ST) to correct diagnostic team based on physician referral and prescription. Ability to schedule multiple discipline patients. This also includes taking cancellations and rescheduling of new referrals and recurring appointments.

Point of Service collection for current and previous balances

General Office Duties, including answering of multi telephone lines, faxing, filing.

Preparation of Medical Records for scanning

Customer Service – Ability to address multiple customers (i.e. patients, families, co-workers, physicians, etc) using AIDET skills. Courteous behaviors and polite approach will be presented during all interactions. Behaviors will be observed during face to face and telephone interactions.

Ability to navigate the electronic medical record system and complete assignments within the system daily.

Ability to interpret insurance information to the patient. This information includes plans deductible and out of pocket and the benefits that apply for therapy services.

Demonstrates appropriate knowledge of Outpatient Rehabilitation Service Lines.

High school diploma or general education degree (GED);.Associates Degree Preferred

combination of education and experience.

BLS by the AHA within 6 months of hire

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com