Purpose of Job

Responsible for the successful management of an independently-owned distributorship, to meet or exceed all operational and financial goals including gross profit generating and lead acquisition strategies.

Job Components

Financial:

• Accountable for operation P&L and budget performance.
• Review, monitor and analyze weekly scorecard and monthly distributor metrics to identify problem areas. Design and implement action plans to address deficiencies.
• Manage distributorship accounts payable and receivable processes.
• Develop and implement action plans for accounts with unacceptable AR balances.
• Manage receipts and deposits processing and verification.
• Manage inventory to coincide with selling activity to ensure proper levels.
• Plan for and identify root causes of inventory deviation through cause and effect analysis and design. Implement action plans to address deficiencies.

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Customer Focus:

• Review, monitor and look at analytics to identify markets that may be declining. Design and implement action plans to address decline.
• Understand key account hierarchy, visit and maintain relationships with key decision makers at each account.
• Manage dealer erosion.
• Develop product and service competition expertise in respective market.
• Key contact for complaints received by operation.
• Investigate all complaints and respond to complaining customer within reasonable timeframe.
• Work with sales team to acquire new business within region.
• Formulate, develop, implement and measure market strategies penetration in respective market.
• Maintain dealer files to assure all documentation is in file.
• Human Capital:
• Communicate company initiatives, and Distributor goals to operation staff to ensure clarity and alignment.
• Establish set weekly meetings with operation staff.
• Provide annual performance reviews for all operation staff.
• Hire and promote individuals based on the proven behaviors that align with Distributorship values
• Manage labor to meet utilization objectives for operation.
• Provide performance management utilizing progressive discipline process.
• Provide recognition and reward for team members demonstrating outstanding performance.
• Provide consistent training and coaching to develop team members' knowledge, abilities and skills.

Process:

• Ensure data integrity and timely submittals into reporting systems.
• Upload/download handhelds daily
• Process handheld data in a timely manner to ensure batches are completed daily.
• Upload/download counter sales and balance daily.
• Backup computers on a nightly basis.
• Maintain computer, network and phone systems. Work with IT support as needed.
• Answer telephones and perform front counter sales as needed
• Receive all inventory orders in computer. Reclassify/Relabel as necessary.
• Enter new dealers and process closed dealers to keep dealer base current.
• Run end of month efficiently and accurately.
• Prepare end of month documents and email reports after completed.
• Ensure compliance with all Distributor standard operating procedures, including OSHA and DOT compliance.
• Focus on development of best practices that provide greater productivity and efficiencies and drive distributorship revenue goals.
• Manage routing procedures to ensure maximum utilization of equipment and manpower.
• Provide on-going feedback for continuous process improvement.

• Maintain needed driver qualifications in order to legally operate all vehicles in distributorship.