Our success is a result of the diversity of the Big Ass Fans team. Are you seeking an opportunity to work with extraordinary people with an entrepreneurial spirit? Do you have something that sets you apart from the rest? With a bias for action, we want you to #livelifebigass and bring the next great BAF product to market. From our customers to our employees, we are passionate about what we can accomplish together. If this sounds exciting to you, you might be exactly what we need on our team.

Big Ass Fans' commitment to high-quality standards extends beyond our products - it's infused in everything we do! As a Customer Service Coordinator, you will join a team that creates an unparalleled experience for our customers, ensuring we build a relationship as a trusted advisor in every interaction. This position is an integral part of our customer experience and provides live support through phone and email. If you have a great attitude and a passion for providing top-notch services, this role is for you!
Responsibilities
Ability to field a high volume of incoming phone calls and determine next steps.
Utilize CRM and ERP systems to process orders and returns.
Cross-check information for accuracy and request further information when necessary.
Identify issues in product shipments or compatibility issues, working cross-departmentally when needed to obtain answers.
Act as a liaison between various departments such as sales, accounting, planning, and logistics to ensure successful customer resolution.
Ability to learn product information and SKU formatting.
Track shipments as needed and relay findings internally and externally.
Requirements
BA or BS or equivalent experience
Superb professional communication skills
Highly motivated and able to exceed customer expectations in a fast-paced team environment
Achieve or exceed metrics in place for the specified role
Familiarity with cloud-based CRM (Salesforce preferred)
Strong organizational and time management skills
Detail-oriented to maintain accuracy within responsibilities
Why live life Big Ass?
Youre not just a member of the Big Ass Fans team; its BIGGER than us. We are a Madison Industries company - one of the largest and most successful privately held companies in the world. Madison Industries has fostered and built exceptional companies that are essential to our collective health and well-being. Come join us as we build something truly remarkable!

You want benefits? Weve got your health insurance, life insurance, 401(k) and more. You want Big Ass Benefits? Join us in the cantina for a catered lunch followed by a game of Ping-Pong, Pool or Cornhole. Did we meet our daily goals today? Lets open the beer fridge and play a game of pool! Dont forget to attend the latest BAF-sponsored social outing.

Big Ass Fans, a perennial honoree among Best Places to Work offers employees competitive pay and a challenging and rewarding work environment!

Why havent you applied yet?

Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non-hazardous environments to avoid injury to self to co-workers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules.

If you need assistance or accommodation due to a disability, you may email us at recruiting@bigassfans.com or call us at 1.877.244.3267.


Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity