Join Our Team as a Call Center Representative!

We are looking for a high-energy, customer-focused Call Center Representative to become an essential part of our team. You will manage a large volume of inbound calls and emails, providing top-notch support to our valued customers across North America, including Canada. Working with a network of distributors for our cutting-edge equipment, your role will be pivotal in maintaining and enhancing customer relationships, ensuring their continued success and satisfaction.

Pay Rate : $17.00 per hour

Location : Lewisburg, TN 37091

Key Responsibilities :

• Efficiently handle high volumes of inbound customer calls and inquiries.

• Proactively generate sales leads and identify new opportunities for growth.

• Assess and address customers' needs to ensure superior satisfaction.

• Build strong, trusting relationships with customers through effective communication.

• Provide accurate, timely, and detailed information using the right tools and resources.

• Meet both individual and team sales targets, as well as call-handling goals.

• Resolve customer complaints by offering appropriate solutions and timely follow-up.

• Maintain detailed records of customer interactions, accounts, and documentation.

• Adhere to established communication protocols, guidelines, and policies.

• Go the extra mile to ensure customer engagement and satisfaction.

Job-Specific Tasks :

• Respond to incoming calls and emails with professionalism and efficiency.

• Direct calls to the appropriate departments as needed.

• Document all call details following standard operating procedures.

• Enter accurate order information into the company system and provide order support.

• Assist customers with product inquiries, including parts and equipment.

• Handle transactional tasks, such as processing orders, claims, and invoicing.

• Act as the company’s switchboard, directing customers to the correct department using a comprehensive database.

• Triage customer requests and determine when to escalate issues to Tier 2 support.

Qualifications :

• High School Diploma or GED required.

• Proficiency in Microsoft Office (Excel, Word).

• Familiarity with SAP and Salesforce is a plus.

• Ability to analyze diverse information and make sound recommendations.

• Strong verbal and written communication skills, with a focus on customer engagement.

• Self-motivated with a high degree of urgency, ownership, and commitment to excellence.

• Exceptional organizational skills and flexibility in prioritizing tasks while managing customer needs.

• Proven ability to follow up and follow through on tasks with precision.

• Typing speed of 60+ WPM.

• Excellent customer service skills with the ability to resolve issues quickly and effectively.

Schedule :

• Standard hours: Monday - Friday, 8:00 AM - 4:30 PM.

• Availability to work 2-3 Saturdays or Sundays each month.

• Mandatory overtime as needed.

Why Join Us? :

• Comprehensive training to help you succeed in your role.

• A dynamic, supportive, and team-oriented work environment.

• Competitive compensation and a robust benefits package.

Apply Today :

Are you ready to embark on a rewarding career as a Call Center Representative? If you have a passion for customer service and thrive in a fast-paced environment, we encourage you to apply and be part of a team committed to delivering excellence.

Pay Details: $17.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance