Requisition ID: 173814

Job Level: Mid Level

Home District/Group: DHO HR Operations

Department: Human Resources

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

We have a unique opportunity for a dynamic Human Resources Advisor to join our Global HR Service Center. In this role you will be responsible for providing high-level support to employees and managers regarding onboarding, offboarding, and general HR operations. You will be the first point of contact for HR related assistance, providing information for US and Canadian based employees, managers, new hires, HR Business Partners, and other stakeholders. We are looking for someone with great problem-solving and customer service skills, that thrives in a high-volume, fast-paced, Shared Service / Center of Excellence office environment.

This position requires a broad understanding of Human Resources which enables you to explain the background and context of HR procedures to employees and managers on complex issues. You will work closely with HR centers of excellence (COE) team members and HR Business Partners to resolve problems and identify areas of ambiguity needing clarity or improvement. This position also supports the department in handling HR work and projects assigned to the team.

As an HR Operational Support Advisor, you will be responsible for processing and resolving complex requests on a wide variety of HR issues, providing quality support services with a high degree of customer satisfaction, expertise, and timeliness utilizing our support portal, telephone, chat, and email.

At Kiewit, the scale of our operations is huge. Our construction and engineering projects span across the United States, Canada, and Mexico, improving and connecting communities with every initiative. We depend on our high-performing operations support professionals — they’re the glue that holds multiple areas of the business together and the catalysts that make things happen. We hire only the most driven people, and we offer them diverse career opportunities, strong leadership and mentorship, rewarding, collaborative work, and responsibility they won’t find just anywhere. We’re always pushing new limits. You can too.

District Overview

HR Operations is an integral partner and service provider at Kiewit. In recent years, we have gone from decentralized HR groups to a unified, shared service team, with various HR Centers of Excellence. Our vision is to be a best-in-class international HR organization.

Location

This position is based out of Lenexa, KS OR Omaha, NE. This is a shared service center in a professional office setting.

Responsibilities

• Ownership of the employee onboarding process for full-time and intern hires, including acting as the main contact for new hires before their start date, providing a best-in-class onboarding experience.

• Oversight of employee separation process, including document generation, notifications, and HR system updates, utilizing discretion and confidentiality.

• Utilize various human resource information systems (HRIS) to execute HR services to provide support to employees and managers, staying up to date on system enhancements and best practices, participating in user acceptance testing (UAT), and escalating workflow issues.

• Propose solutions for process improvement and efficiency based on trends identified through case audits, customer feedback, and functional expertise. Work with management to identify workflow issues and identify process improvement opportunities and continually seek to stay current on company policies, procedures, and organizational changes.

• Partner closely with other HR COEs, including HRBPs, to execute HR operational processes and services focusing on the employee experience and data integrity.

• Work closely with the field HR teams, employees and management and support the department in the administration of assigned work, self-identifying and reprioritizing tasks to meet the fluctuating needs of the business.

• Professionally and accurately responds to written and oral inquiries from employees and managers regarding complex HR questions, issues, and problems, evaluating requests and as the first point of contact utilizing knowledge of HR to determine appropriate resolution and/or escalation.

• Additional duties/projects as assigned

Qualifications

• 3+ years of Human Resources experience, ideally in a similar HR Shared Services type role

• Degree in Human Resources or related field preferred.

• Ability to thrive in a high-volume, fast-paced, Shared Service / Center of Excellence office environment, multi-tasking, prioritizing work, and pivoting as needed to address the most urgent items.

• Excellent communication and customer service skills as well as the ability to solve problems for employees and stakeholders at all levels.

• Familiarity with HRIS systems a plus (SAP, SuccessFactors, and ServiceNow experience ideal).

• Broad knowledge of various human resources areas including onboarding, separations, benefits, employment, and pay-related practices.

• Strong organizational skills, time management, and analytical skills.

• Ability to work with a diverse group of employees and individuals at all levels, and able to work independently or with a team.

• Ability to maintain confidentiality.

• Bilingual English/French preferred but not required.

Other Requirements:

• Regular, reliable attendance

• Work productively and meet deadlines timely

• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.

• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.

• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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Company: Kiewit