Join our team of Life Changers!

UPMC is hiring a Full-Time, Patient Service Representative to support the office in Lemoyne.

Hours are Monday-Friday 8:00am-4:30pm or until all patients have been checked out

No holidays or weekends!

We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team.

This office is a multi-specialty pediatric clinic that is growing! We promote a great team environment and work collaboratively together to learn tasks and provide the best care to our patients!

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• Provide a warm greeting for all patients.

• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.

• Collect copayments and any other applicable patient payments at the point of service, verifying insurance benefits.

• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.

• Schedule or connect patient to resources to schedule for ancillary services at checkout.

• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.

• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.

• Register patients in Biometrics (fingerprint recognition) program and explain benefits.

• Promote MyUPMC patient portal and assist patients in registration when applicable

• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.

• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.

• Appropriately distribute / triage phone calls to other areas and / or clinical providers.

• *Performs in accordance with system-wide competencies/behaviors.

• *Performs other duties as assigned.

• Completion of high school graduate or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.

• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. Licensure, Certifications, and Clearances:

• Act 34

• Act 31

• Act 33

• Act 73 UPMC is an Equal Opportunity Employer/Disability/Veteran