Job Information
Grundfos Field Service Engineer- North East London in Leighton Buzzard, United Kingdom
Field Service Engineer- North East London
Application deadline:
Workplace: Remote Position
Job Location (Short): Leighton Buzzard, Central Bedfordshire, United Kingdom
Contract Type: Full-Time
Employment Type: Regular
Grundfos are recruiting for a Field Service Engineer!
To cover: North East London
Are you a customer-obsessed Engineer that has a strong knowledge of both electrical and mechanical engineering? Do you have a good understanding of pumps and a customer-driven mindset? Are you focused on the quality and accuracy of your work, always insisting on the highest standards? IF YES, then this is the opportunity for you.
What is the job about?
Our Field Service Engineer role it ultimately responsible for the execution, repair and maintenance of our pumps, for our customers. Working either independently or in a team to address the customers’ requests in an efficient and professional manner.
You would need the ability to disassemble, inspect, trouble-shoot, repair and replace parts, along with being able to reassemble pumps and pump systems.
Moreover, you will be responsible for:
Advise the customer about shortcomings in the total system ( preventing problems and offers a solution to these problems)
Identify and provide solutions for service and warranty matters (special consultation with technical support may be required)
Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc.)
Registers the identified product quality issues in the systems
Assists in project execution – installation support, commissioning etc
Executes the agreed maintenance services and SLA for service agreements
Provides feedback of relevant information to the respective stakeholders
Prepares inputs for quoting out-of-warranty repairs
Continues learning and development to build up hands-on service capability
Masters the use of service tools and equipment
Lives in Grundfos’s core values takes responsibility for own actions and takes care of colleagues, partners and customers
H&S awareness (shown through Hazard observation, Risk assessment accuracy and Safe system of work)
What do you need to apply?
The ideal candidate would have experience in the industry or comparable environment, A good knowledge of pump technology and ideally a technical education of electrical/mechanical engineering.
You would also need:
Ability to work with processes or in projects
Can easily adapt and respond to change
Accountability, Customer Centricity and Collaboration
Work Safety
Can apply a sales mindset
Business understanding
Hands-on service
Troubleshooting and diagnostic failure
Service tools and systems utilization
Digital Literacy
Communication skills, with various stakeholders and customers.
Time management
Acts as a trusted advisor internally (Delivery Support, Service Sales , Sales PUs etc.) and externally (End users, Customers; ASPs)
Why Grundfos?
Grundfos is the world’s leading manufacturer of energy efficiency and intelligent water solutions with an annual production of 17 million units, offices in more than 55 countries and over 19,000 employees worldwide. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
Furthermore, we offer you:
Trusting, collaborative and friendly culture
Endless learning possibilities
International environment that value work-life balance
Flexible working hours and a wide range of employee benefits and discounts
Access to internal training and great opportunities for individual development
If this job sounds appealing to you, please send us your resume and motivation letter by clicking on ‘Apply’.
We look forward to hearing from you.
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.
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