App Product Manager (Digital : Consumer / EE)

Job Req ID: 35207

Posting Date: 28 Jun 2024

Function: Product & Propositions

Unit: Digital

Location:

Sovereign Street, Leeds, United Kingdom

Salary: Competitive with BT benefits

Flexible working, 3 days a week together in our Leeds or London office (flexible 2 days remote wherever)

Community culture –we’rebringing people from a wide range of backgrounds together to create a culture where everyone can be their best. Our colleagues lead the way on wellbeing,diversityand inclusion, making sure everybody feels supported and valued. Be part of our community.

Flexible lifestyle – we understandyou’llhave commitments outside work. Tailor your working hours to find a work-life balance that suits you.

Endless opportunities – our unrivalled professional development programmes are available to all our colleagues. Build a careeryou’repassionate about.

Top-of-the-range tech –we’veinvested in brilliant new buildings and the technology to go with it.You’llhave all the tools you need to connect,createand innovate.

Bright future – our agile approach meanswe’remore collaborative and dynamic than ever.We’vereset what it means to work at BT. Join us as we build our digital future.

Youwillbe responsible forcreating and operationalising the framework that ensuresbest-in-class qualityfor ourEE App experience, as well asa stable and reliable app release trainthat all our teams can rely upon.This isa highly importantrole thatwill requirepreviousexperience as a product ownerbuilding your own journeys, coordinationof broader initiativesacrossmultipleteams at scale and experience withimplementinggovernance frameworksto positively move app KPIs.This role is part product manager, part product operationsbutwith a strong focus the performance of App as a channel.

What you’ll be doing

• You'llinspire,coachand guide a squad to ensure the delivery of outcomes to support the customer and business

• You'llbe ruthlessly customer focussed by interrogating customer insight and data toidentifykey customer needs whilst supporting business priorities

• You’lluse the product vision and strategy to define and evolveobjectivesand key results for your squad

• You'llinput into your squad strategy and prioritise a backlog to support this with a positive value to effort ratio

• You'llleveragethe squad's skills to collaboratively discover and iterate solutions that are valuable, usable,feasibleandviable

• You'llmeasure and clearly communicate your product’s performance anddemonstratehow this contributes to the digital and business objectives

• You'llnurture partnerships with stakeholders and collaborate with them to achieve the product vision

Specific Skills and Experience

Analyst – data driven, consuming data and insight, utilising this to drive great customer experiences.

App expert – youhavesuccessfullydevlieredbest-in-classappexperiencesand understand the nuance of approll-outs, versioning and forced upgrades

Coordinator – excel when it comes toworking on larger initiatives that require inputand action froma large number ofteams

Coach – Coach, mentor and provide feedback whereappropriate.

Creative – To think big and beyond the day to day.

Feedback focused - Understands and applies lean principles of rapid build / measure / learn cycles.

Collaborator – Works with peers, scrum teams and business stakeholders to maximise value created by squad.

Customer obsessed – relentlessly campaigns to enhance customers’ lives.

Commercial – sound understanding of what creates value and what does not.

Technically Knowledgeable – Has a thirst to understand and learn their product’s features and technical composition. Is aware ofnew technologiesand the potential they provide.

Driven – Does everything within their tribe’s control to deliver what was promised and ensures operational vigilance. But understands when to push back.

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

Benefits

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Life Assurance

• Pension scheme

• Direct share scheme

• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

• 50% off EE mobile pay monthly or SIM only plans

• Exclusive colleague discounts on our latest and greatest BT broadband packages

• BT TV with TNT Sports and NOW Entertainment

• 50% discount for friends and family on EE SIM Only plans & airtime element off a Flex Pay plan

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

Diversity & Inclusion

We hire for culture add, not culture fit. We embrace and encourage everyone to bring their unique personalities to the team, fostering an environment where they can freely express themselves with confidence and support. Our commitment to hiring people from diverse backgrounds enhances our team's values and enriches the quality of our work, allowing us to collectively achieve more than the sum of our individual contributions.

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

Why this job matters

The Product Manager (IC) executes a range of workstreams in product development programs across BT Group, managing the implementation and maximal impact of company product strategies, product management, user experience (UX), software engineering, and analysis across multiple product lines.

What you’ll be doing

1. Executes a range of workstreams in the implementation of product management vision and strategy.

2. Identifies new products or enhancements to existing products by understanding and analysing user needs, BT Group's current product suite and business requirements of internal functions like sales and delivery.

3. Collaborates with analytics and engineering teams, and interfaces with cross functional stakeholders e.g. executives, sales, product, marketing, legal, and customer success teams to fulfill the product backlog using Scrum/ Agile methodologies.

4. Creates and develops high quality work for product roadmapping, mockups, wireframes, POCs(points of contacts), specification writing and product schedules.

5. Contributes towards the continual assessment of the needs of customers, tech teams and stakeholders in defining and evolving the product strategy.

6. Ensures accurate and formal product documentation such as feature sheets and user guides.

7. Ensures constant analysis of customer behavior, developing metrics and cultivating novel techniques to help our customers.

8. Contributes towards comprehensive product requirements to instrument new tracking events, build data tools, pipelines, analytic dashboards and visualisations.

9. Mentors other product management professionals, helping to improve the team's abilities by acting as a technical resource.

10. Champions, continuously develops and shares with team knowledge on emerging trends and changes in product management.

The skills you’ll need

Backlog Prioritisation

User Story Definition

Product Discovery & Experimentation

Partner Selection

Product Lifecycle

Objectives and Key Results (OKR) Definition & Tracking

Product Strategy

User Experience Design

Stakeholder Management

Product Roadmapping

Platform/ Technology Architecture & Feasibility

Data Analysis

Agile Methodologies

Project/Programme Management

Decision Making

Growth Mindset

User Research

Inclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.