Location:  Lebanon, PA 17042

Job Summary:    Customer Service Representative, Tax Collection, will be responsible for taxpayer calls and office walk-ins regarding inquiries about their accounts and/or taxes being collected.  Assist with other tasks to support the team, other business units, perform outbound calls, continue training, and increase professional development as required.

Primary Responsibilities:

• Customer service provided in person or via the phone

• Utilize knowledge of tax types collected by Keystone

• Utilize knowledge of municipalities and school districts for which Keystone collects taxes

• Ability to modify address changes and create new accounts in Keystone applications

• Process payments for multiple tax types

• Ability to sufficiently memo the Keystone taxpayer service applications

• Expand job knowledge and develop expertise to progress forward in job development

• Office Key holder

• End of day delivery drop offs 

  Secondary Responsibilities:

• Demonstrated ability to listen and retain knowledge

• Ability to accurately and attentively complete detailed tasks 

• Keep  up to date regarding changes in daily responsibilities or job processes

  Job Qualifications: 

  Education, Experience, and Certifications

• High school graduate or have an equivalency certificate (GED)

• Associate’s or bachelor’s degree in related business major is a plus

• Previous customer service call center experience is preferred

  Knowledge, Skills, and Abilities

• Bi-lingual in Spanish a plus

• Moderate computer skills

• Moderate level research

• Problem-solving/Reasoning

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