Description

As a member of the Information Systems Department, the Enterprise Applications Engineer is responsible for the daily monitoring, support, and maintenance of existing enterprise-wide applications, including document management, ethical walls, timekeeping, accounting and billing, information and compliance, litigation support applications and other related systems. Leads projects related to updating or installing new enterprise-wide applications.

ESSENTIAL FUNCTIONS:

• Monitor the health of enterprise-wide applications, including error logs, server performance, and memory and processor usage.

• Resolve and respond to Help Desk tickets related to enterprise-wide applications, plus all other applications as needed; note trends; perform troubleshooting; perform problem management, including escalating to other teams and to vendors as needed.

• Keep current on patches and releases related to enterprise-wide applications; review release notes; track resolutions to existing software problems; recommend updates to install.

• Lead the testing of new software or new versions of software. Create and maintain test environments for each of the enterprise-wide applications, including server specifications and software installations, integrations, and customizations. Create and maintain testing scripts for all enterprise-wide applications; manage testing teams and procedures and analyze test results.

• Act as the Project Lead for new enterprise-wide applications or updates to existing applications; serve as a project member on projects to which you are assigned that are run by another team member or manager. Create project plans, monitor deadlines, and project team performance.

• Create and maintain production environments for enterprise-wide applications, including server and desktop specifications, client software packaging, server software installations, integrations, and customizations; submit Change Management forms for approval per IS procedure; schedule work with vendors; perform installations or upgrades, final testing and close monitoring after installation or upgrade.

• Interface with vendors on a regular basis regarding problems, bug fixes and new software versions.

ADDITIONAL FUNCTIONS:

• Maintain a high level of knowledge in all enterprise-wide applications via release notes, documentation, vendor dialogue and training classes.

• Act as a back-up for all other applications that may be primarily supported and maintained by others on the Applications team.

• Perform desktop applications packaging, testing and deployment via SCCM.

• Assist, teach and mentor Applications Analysts and Administrators on the team.

• Other related job duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES):

Education:

• Bachelor’s degree required, major in computer science preferred. A combination of education and prior experience will be considered in lieu of a degree.

Experience:

• Minimum of five years of extensive experience managing enterprise-wide applications, preferably in a law firm.

Knowledge, Skills, & Abilities:

• Deep knowledge of document management, timekeeping, law firm accounting and billing systems, litigation support, ethical walls, and security.

• Infrastructure, server, operating systems, and network communications knowledge.

• Proficient knowledge of desktop operating systems, software, and software packaging practices.

• Deep knowledge of law firm software, procedures, and risk policies.

• Strong ability to install and maintain any enterprise-wide application, including servers, customizations and integrations, load balancing, disaster recover procedures.

• Knowledge of SQL server and SQL scripting.

• Knowledge of Microsoft technologies and Group Policy.

• Certification in iManage preferred.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

This job description is not an exhaustive list of all functions that the employee may be required to perform and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer - vets, disability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)