Description

This role involves providing exceptional customer services for our Trauma & Extremities Business Units. The successful candidate will be involved in sales, order entries, and purchase order collections, with a focus on maintaining good customer relations and addressing customer claims and complaints effectively.

Responsibilities:

• Provide outstanding customer service to support our Trauma & Extremities Business Units

• Handle sales activities and order entries efficiently

• Manage purchase order collections and develop improvement plans in response to team efforts

• Ensure that customer claims and complaints are resolved effectively in accordance with consumer laws

• Develop initiatives to proactively inform and educate customers

• Utilize interpersonal skills and computer skills to manage customer accounts and resolve inquiries

• Process customer credit applications accurately and efficiently

• Maintain accurate customer credit records

• Use decision-making skills to monitor customer accounts and take appropriate action

• Collaborate with the business unit to exceed customer service expectations

Requirements • Proficient in Customer Service procedures and best practices

• Experience in Sales and Account Management

• Proficiency in Data Entry and Order Entry tasks

• Ability to conduct Training sessions for team members

• Familiarity with Planning Processes and Collection Processes

• Experience in Claim Administration and handling Purchase Orders

• Ability to handle and resolve Complaints efficiently

• Knowledge of Law Regulation related to customer service

• Strong Interpersonal Skills and Computer Skills

• Excellent Decision-Making abilities

• Familiarity with the Go programming language

• Understanding of the operations of a Business Unit

• Knowledge of NIS (Network and Information Security) Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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