Job Title: Sr Manager, Medical Quality & Compliance

Location: Lawrenceville, NJ

Hours/Schedule: Mon - Fri, Business Hours - HYBRID

Type: Contract, Potential for extension or conversion to permanent

Responsibilities

• Ensures Medical Information case generated within our markets are reviewed and measured against our quality standards and reported in a timely fashion in accordance with company policies and procedures.

• Assist with identifying quality trends and develops quality improvement plans to enhance processes and delivery of Medical Information in his/her assigned area(s).

• Ensures audit readiness both internally and externally within his/her area(s) of responsibility.

• Performs other duties and projects as assigned. Assist with maintenance of compliance related training records in the electronic Learning Management System (LMS).

• Provide subject matter expertise during audits.

• Review and analyze training and QA data to improve performance and to provide excellent customer service by enhancing the customer experience.

  Requirements

• Must be an effective communicator with excellent verbal and written skills both in comprehension and expression.

• Must be detail oriented and have excellent listening skills and ability to analyze and recognize subtleties in a conversation.

• Must possess proven customer service skills.

• Must also possess a high level of energy and motivation.

• Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential.

• An advanced degree is required; Pharm D preferred

• 1-2 years of experience managing Medical Information programs to deliver better customer experience is preferred

• Prior Quality Assurance and/or training experience is preferred

• Strong business acumen with knowledge of the evolving healthcare landscape

• Solid organizational and time management skills, proven project management

• Demonstrated ability to collaborate across a multifunctional organization and lead by influence

• Fluent in English both written and spoken

  Benefits

  System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan

  Ref: #568-Clinical

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.